Alison Morrison

Role Description

• Executive Assistant to MD and Sales Support..
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Facilitated training and onboarding for incoming office staff.
• Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
• Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Role Description

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Role Description

• Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
• Organized paperwork for doctors, nurses, and patients.
• Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
• Addressed and remedied all patient or team member issues.
• Supervised team of 8 office personnel.
• Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
• Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
• Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.

Role Description

• Prepared and edited documents to produce precise, accurate and professional communication.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

• Handled day-to-day accounting processes to drive financial accuracy.
• Gathered financial information, prepared documents, and closed books.
• Used advanced software to prepare documents, reports, and presentations.
• Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.

Role Description

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.