Alison Newell
Blue Haven,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Service Co-Ordinator
Sunnyfield Disability Services
12.2022 - Current
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and specialists.
- Conducted regular performance reviews for team members, providing feedback and support for professional development.
- Boosted overall team performance by delivering ongoing training sessions on best practices in customer service and technical skills.
- Played key role in successful onboarding of inexperienced staff within the Service Coordinator role, offering mentorship and guidance as needed.
- Drove continuous improvement initiatives within team, fostering a culture of excellence and consistently exceeding client expectations.
- Developed and implemented training programs for team members to improve individual capabilities and enhance team performance.
Site Manager
DSA
07.2021 - 12.2022
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Monitored, coached, and supervised team of 20 employees in 2022.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Post Compulsory Education And Training - Education
Northumbria University
Northumberland, UK07.2010
Some College (No Degree) - Leadership And Management
TAFE
NSWSkills
- Resource Utilization
- Service Monitoring and Evaluation
- Community Liaison
- Meeting Facilitation
- Client Advocacy
- Team Leadership
- Organizational Skills
- Conflict Resolution
- Change Management
- Adaptability and Flexibility
- Empathy and Compassion
- Active Listening
- Interpersonal Skills
Timeline
Service Co-Ordinator
Sunnyfield Disability Services
12.2022 - Current
Site Manager
DSA
07.2021 - 12.2022
Post Compulsory Education And Training - Education
Northumbria University
Some College (No Degree) - Leadership And Management
TAFE
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