ALISON O'DONNELL
Griffin,Australia
Summary
Currently upskilling in a new vocation of personal care for the aged and disabled.
Retail Coordinator with 18 years of experience at Officeworks, specializing in staff training and operational efficiency. Demonstrated success in analyzing sales trends and implementing inventory management strategies that enhance customer satisfaction. Recognized for strong communication skills and adaptability in high-pressure environments. Expertise in optimizing sales floor operations and improving overall store performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Coordinator
Officeworks
Brisbane, Australia
11.2006 - 11.2024
- Monitored employee performance and provided constructive feedback for improvement.
- Maintained efficient processes for merchandise ordering, pricing, stocking, and tracking inventory.
- Analyzed sales trends to forecast future needs for staffing levels and product assortment.
- Resolved customer complaints promptly and professionally.
- Conducted regular audits of store operations to verify compliance with safety regulations.
- Assigned employees to specific duties.
- Coached staff on product knowledge, customer service protocols, and up-selling techniques.
Education
Certificate III - Individual Suport
Aspire To Succeed
Brisbane, QLD10-2025
High School Certificate -
Kooringal High School
Wagga Wagga10-1995
Skills
- Teamwork and collaboration
- Good time management
- Good communication skills
- Multitasking and prioritizing
- Reliability
- Adaptability and flexibility
- Compassionate and empathetic
- Eagerness to learn
- Staff training and development
- Cash management
- Store operations
- Replenishment coordination
Certification
- Certificate III in Individual Support
- Working with children card. Blue card
- NDIS Workers Screening. Yellow Card
- Assist clients with medication certificate of attainment
- NDIS certificate of completion in Introduction, Orientation, Communication, and Safe and enjoyable meals.
- First Aid certificate
- Forklift license
- Open Manual Drivers License
References
- Shane O'Brien, Store Business Manager, Officeworks, Wagga Wagga, 040203003, wagggawagga.manager@officeworks.com.au
- Amy Stroughan, Line Manager, Officeworks, Rothwell, (043) 302-7519, amy-st@hotmail.com
Affiliations
- Sewing for pleasure
- Camping
- Travel
References
References available upon request.
Timeline
Retail Coordinator
Officeworks
11.2006 - 11.2024
Certificate III - Individual Suport
Aspire To Succeed
High School Certificate -
Kooringal High School