Summary
Overview
Work History
Skills
References
Timeline
Generic

Alison Rose

New Beith,QLD

Summary

Experienced Caravan Park Manager with background in managing, maintaining and promoting holiday caravan sites and long term tenants.Demonstrated strengths include customer service, park maintenance, and staff management. Proven track record of creating a positive guest experience while ensuring the smooth operation of all park facilities. Implemented successful marketing strategies to increase occupancy rates and overall profitability.

Self Employed in Construction and Hospitality Industries.

Overview

49
49
years of professional experience

Work History

Caravan Park Manager

Reflections Holiday Parks
Urunga, NSW
09.2022 - 03.2024
  • Developed and implemented policies and procedures for the day-to-day operations of the caravan park.
  • Resolved any complaints or issues that arose from customers in a timely manner.
  • Oversaw financial reporting processes such as budgeting, forecasting and invoicing.
  • Organised maintenance work such as plumbing, electrical repairs or painting projects.
  • Conducted interviews with potential new staff members before hiring them.
  • Managed daily operations of the reception area including dealing with enquiries from customers.
  • Ensured compliance with health, safety and hygiene regulations in the caravan park.
  • Inspected facilities regularly to ensure they were well maintained and clean.

Caravan and Lifestyle Park Manager

TJ&RC Walsh P/L then Ingenia
Durack, Queensland
07.2004 - 01.2021
  • Inspected equipment used at the park regularly for safety purposes.
  • Conducted regular meetings with staff to discuss new projects or initiatives.
  • Participated in regional conferences focused on topics relevant to parks management.
  • Managed financial operations including revenue collection from fees and admissions and tracking expenses associated with operating the park.
  • Provided customer service assistance to guests at the park entrance or during special events.
  • Ensured the park grounds were clean and well maintained by supervising staff and contractors.
  • Addressed issues related to visitor complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Calculated and recorded department expenses and revenue.

Business Owner and Operator

Self
Bellingen And Corowa
04.1996 - 02.2004
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Resolved conflicts between employees or customers in a timely manner.
  • Kept records for production, inventory, income, and expenses.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Determined pricing for products or services based on costs and competition.
  • Implemented campaigns and promotions to help with developing goods and services.

Medical Receptionist

Various
Victoria, Victoria
01.1975 - 06.1986
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Ordered office supplies as needed to maintain inventory levels.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Arranged hospital admissions for patients as required.

Skills

  • Guest Relations
  • Operations Management
  • Property Maintenance
  • Property Management
  • Resident complaint resolution
  • Budget Planning
  • Health and safety compliance
  • Community regulations expertise

References

References available upon request.

Timeline

Caravan Park Manager

Reflections Holiday Parks
09.2022 - 03.2024

Caravan and Lifestyle Park Manager

TJ&RC Walsh P/L then Ingenia
07.2004 - 01.2021

Business Owner and Operator

Self
04.1996 - 02.2004

Medical Receptionist

Various
01.1975 - 06.1986

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Alison Rose