Alison Smith
Grays Point,NSW
Summary
Strong Leadership and problem solving, excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Acting Assistant Manager Admission Services
Legal Profession Admission Board
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Determining eligibility and suitability of people seeking admission in NSW
- · Preparation of complex Disclosure Summaries for Board Meetings
- · Collaborated with admissions team to determine optimal processes for reviewing applications for admission and pre-admission of overseas Lawyers
- · Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards
- · Devised strategies to modernize operations and revamp procedures to improve institution operations
- · Devised strategies to modernize operations and revamp procedures to improve institution operations
- · Proved successful working within tight deadlines and fast-paced atmosphere
- · Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information, and provided solutions to problems
- · Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Mentoring and training of Team Members
- Instrumental in planning talks/workshops in relation to new updated CRM systems
- Consultation with Sub Committees in relation to Applications in relation to assessments of degrees, legislation and applicant requirements
Acting Executive Assistant
Legal Profession Admission Board
09.2017 - Current
- Handled confidential and sensitive information with discretion and tact.
- · Organized and coordinated conferences and monthly meetings
- · Responded to emails and other correspondence to facilitate communication and enhance business processes
- · Processed travel expenses and reimbursements for executive team and senior management group
- · Screened calls and emails and initiated actions to respond or direct messages for managers
- · Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- · Transcribed minutes of meetings and executed meetings and events
- · Updated executives on changing business needs by thoroughly documenting internal and client meetings
- · Developed and maintained automated alert system for upcoming deadlines on incoming requests and events
- · Worked with senior management to initiate new projects and assist in various processes
- · Upheld strict timetables by maintaining accurate, balanced calendars
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
Admissions Officer
Legal Profession Admission Board
11.2012 - Current
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Met with prospective applicants and to answer questions, discuss academics and provide tours.
- Followed up immediately when clients reached out to quickly resolve concerns.
- Determining eligibility and suitability of people seeking admission in NSW
- · Preparations of new Procedure Guidelines during Covid for Admissions Team
- · Preparation of Guide for Notaries
- · Officiated at ceremonies held at Supreme Court of NSW and Newcastle
Acting Team Leader Professional Services
Legal Professional Admission Board
01.2018 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- · Carried out day-day-day duties accurately and efficiently
- · Developed and maintained courteous and effective working relationships
Disability Support Manager
Department Of Aging Disability And Home Care
02.2009 - 08.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and Clients
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- · Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- · Worked flexible hours, night, weekend, and holiday shifts
- · Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- · Demonstrated respect, friendliness, and willingness to help wherever needed
Manager, Property Manager, Valuer
Raine And Horne Real Estate
01.1988 - 12.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Valuation of Properties for Commercial institutions
- · Followed up on delinquent tenants and coordinated collection procedures
- Handled disciplinary actions, performance appraisals and terminations of company staff
Trainee Valuer, Real Estate Agent
Blake Kittle Real Estate, Kelly And Sons R/E
01.1990 - 10.1997
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
Education
High School Certificate -
St Vincents College
Potts Point Certificate - Certificate Iii AND Iv IN Disability Services
TAFE NSW
Sydney 01.2009
Diploma of Aboriginal Studies - Diploma
OTEN NSW
Burwood04.2005
Bachelor of Arts - Property Valuation
University of Technology (Real Estate Institute)
Sydney, NSW12.1996
Diploma in Real Estate Practice -
TAFE NSW
Sydney02.1995
Skills
- Task Delegation
- Operations Management
- Recruiting and Interviewing
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
- Decision Making
- Data Entry
- Team Building
- Leadership
- Organisation and Time Management
Certification
- CPM - Certified Professional Manager
Timeline
Acting Assistant Manager Admission Services
Legal Profession Admission Board
05.2023 - Current
Acting Team Leader Professional Services
Legal Professional Admission Board
01.2018 - 05.2023
Acting Executive Assistant
Legal Profession Admission Board
09.2017 - Current
Admissions Officer
Legal Profession Admission Board
11.2012 - Current
Disability Support Manager
Department Of Aging Disability And Home Care
02.2009 - 08.2012
Trainee Valuer, Real Estate Agent
Blake Kittle Real Estate, Kelly And Sons R/E
01.1990 - 10.1997
Manager, Property Manager, Valuer
Raine And Horne Real Estate
01.1988 - 12.2008
High School Certificate -
St Vincents College
Certificate - Certificate Iii AND Iv IN Disability Services
TAFE NSW
Diploma of Aboriginal Studies - Diploma
OTEN NSW
Bachelor of Arts - Property Valuation
University of Technology (Real Estate Institute)
Diploma in Real Estate Practice -
TAFE NSW
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