Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alison Sturt

Figtree,Australia

Summary

I am hard working and organised with strong leadership skills and excellent communication skills. Mentoring and coaching staff is something I take pride in. After working for NSW Ambulance for 6 years I have a thorough knowledge of emergency call taking and NSW Ambulance Standard Operating Procedures.

Overview

15
15
years of professional experience

Work History

Acting Team Leader Communications

NSW Ambulance
01.2021 - Current
  • Supervising the activities of both qualified and trainee call takers
  • Assist call takers in the performance of their duties, including answering queries and matters relating to policy and procedures
  • Answering queries from many different stakeholders, from other departments, members of the public and other emergency service organisations to name a few.
  • Monitor emergency queues and ensuring incoming calls are answered as per the NSW Ambulance standards.

Emergency Medical Call Taker

NSW Ambulance
10.2018 - 12.2021
  • Receive and accurately record incoming Ambulance calls in accordance with NSW Ambulance telephone procedures
  • Quickly and effectively determine what course of action is required to progress each call appropriately
  • Answer enquiries and refer on to other ambulance employees as necessary
  • Assist with training and mentoring of other ambulance employees

Bookkeeper and Personal Assistant

Belle Property
01.2017 - 10.2018
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Boosted efficiency, implemented digital filing system for receipts and invoices.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Self Employed - Bookkeeper

ABC Kitchens & Bathrooms Pty Ltd
07.2009 - 01.2016
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of the company's financial position.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.

Education

Certificate III -

Ambulance Communications
11.2018

Certificate IV -

Bookkeeping
01.2016

Certificate IV -

Accounting
01.2016

Certificate IV -

Remedial Massage Therapy
01.2008

Higher School Certificate -

01.1992

Skills

  • Strong leadership skills
  • Effective Problem-Solving
  • Excellent Communication Skills
  • Attention to Detail

References

  • Rebecca Gargett, Senior Control Centre Officer, NSW Ambulance, 4231 7751
  • Craig Payne, Control Centre Officer, NSW Ambulance, 4231 7751

Timeline

Acting Team Leader Communications

NSW Ambulance
01.2021 - Current

Emergency Medical Call Taker

NSW Ambulance
10.2018 - 12.2021

Bookkeeper and Personal Assistant

Belle Property
01.2017 - 10.2018

Self Employed - Bookkeeper

ABC Kitchens & Bathrooms Pty Ltd
07.2009 - 01.2016

Certificate III -

Ambulance Communications

Certificate IV -

Bookkeeping

Certificate IV -

Accounting

Certificate IV -

Remedial Massage Therapy

Higher School Certificate -

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Alison Sturt