Alison Tesoriero
Sydney,NSW
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Laundy Hotels
10.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training on company processes.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Bartender
Laundy Hotels
05.2022 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for an incoming shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Worked closely with event management to meet event and function goals, maintain deadlines and set up venues for event-specific functions.
Freelance Hairdresser
Work For Myself
01.2020 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Promoted business via social media to generate leads and maximize brand identity.
- Previously worked for two hair salons. Hair options by Mary and Mardi salon. Completing a hairdressing apprenticeship.
- Achieved financial savings through powerful cost reduction strategies.
Education
Certificate III in Hairdressing - Hair And Beauty
TAFE NSW Nepean Campus
Kingswood, NSW01.2021
Skills
- Cash Handling
- Sales Expertise
- Time Management
- Guest Relations
- Business Growth
Timeline
Customer Service Manager
Laundy Hotels
10.2022 - Current
Bartender
Laundy Hotels
05.2022 - Current
Freelance Hairdresser
Work For Myself
01.2020 - Current
Certificate III in Hairdressing - Hair And Beauty
TAFE NSW Nepean Campus
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