Alison Thomas
Moruya,Australia
Summary
Experienced in Medical Administration, Marketing Communications, and Nursing, with demonstrated ability to handle confidential information and streamline administrative tasks efficiently. Excellent communication skills and interpersonal skills developed over the past 20 years.
Overview
22
22
years of professional experience
Work History
Assistant in Nursing (casual)
SNSWLHD Health
10.2024 - Current
Receptionist/ Medical Practice Assistant (casual)
Beach Road Surgery & Skin Clinic
02.2025 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Worked with Best Practice Software
Administration Officer (part-time)
Tresillian (NSW Health)
02.2022 - 09.2024
- Welcoming customer service to clients and staff entering the premises and the associated reception, medical record management and administration tasks
- Answer the phone promptly and politely with demonstrated understanding of client focus in a child and family environment
- Take bookings for pre-admissions and groups for the Day Stay, Outreach and Residential Units
- Demonstrate ability to work in an environment that protects confidentiality and privacy
- Compile monthly statistics as required
- Maintain electronic appointment diary
- Photocopying - reports, minutes, memos etc
- Group bookings: Toddler, Post Natal Depression and New Mothers groups
- Medical Records responsibilities: Be responsible for the compilation of medical records for all clients, including the correct filing of all loose sheets
- Maintain all records in accordance with regulations set down by the NSW Ministry of Health
- Maintain confidentiality of medical and other client related records
- Maintain patient administration system updating details as necessary
- Admissions and Discharges: Verify admission details and client classification for booked clients on admission
- Attend and complete all client discharges including photocopying and dispatching of discharge summaries
- Monitor equipment and arrange repairs and/or consumables as required
- Auditing: building, building asbestos monitoring, work health and safety, SDS, mail, computers, documentation files and vehicles monthly
Casual Administration Officer
SNSWLHD Health
02.2021 - 06.2024
Clinical Support Officer
NSW Health
09.2021 - 12.2021
- The Clinical Support Officer provides administration and clerical support to the manager and team, to facilitate smooth operation of the service/unit/facility
- The Clinical Support Officer provides timely and accurate administrative and transactional services for members of the health care team on designated wards/units
- Undertake a range of operational, clerical and administrative tasks to support manager/s in the smooth running of the service/ unit/ facility, including activities such as but not limited to assisting in the production of reports on finance and quality parameters/indicators, meeting papers and minutes
- Provide assistance to the manager with more complex tasks in relation to workforce systems including rostering, recruitment, leave, payroll and purchasing
- Assist with rostering staff
- Recruitment processes
Operations Support Officer
NSW Health
07.2021 - 09.2021
- Provide high level, professional administrative services to support the functioning of the Coastal Network Executive team, including the General Manager, Site Manager/DoNM and DDoNMs
- Draft and collate for review professional, accurate written materials including briefings, agendas, minutes, draft terms of reference, complaints, HCCC and ministerial correspondence to support the achievement of outcomes for the Coastal Network General Manager and their team
- Demonstrate confidentiality, initiative, independent judgement and problem solving in the monitoring and management of key priorities and communications including email, telephone, fax, mail and intranet to support workflow and meet deadlines
- Coordinate the flow of documents and information and the monitoring of action plans through the use of information and communication technologies (ICT) such as intranet hosted applications, videoconferencing and Skype to meet operational needs
- Provide secretariat support to manage and maintain diaries, travel and organisational arrangements including conference bookings and room bookings and resources to assist the General Manager and their teams to meet commitments
Ward Clerk
NSW Health
04.2021 - 06.2021
- The role provides administration and clerical support to the manager and team, within a range of settings as part of the administration team to facilitate smooth operation of the service/unit/ward/facility
- Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service
- Complete a range of operational, clerical and administrative tasks to support the smooth running of the service/unit/ward/facility, including such activities like assistance with admissions/transfers/discharges, record management, booking services/appointments, record keeping, managing postal and other correspondence, general filling/typing/copying, deliveries pickups from other areas and purchasing/stores management
- Provide assistance with more complex tasks or projects and provide relief for other staff as required, to support efficiency and quality within the service and team
- Support the manager and team with quality activities to ensure ongoing improvement in local processes
- Programs used on the Ward - Snaptix, eMR, IPM, FirstNet, MS Office
Team Member (Casual) - Deli and Night-fill
Woolworths
11.2019 - 04.2021
- My duties consist of customer service, present and fill shelves/produce, and time management
- Skills: Time Management, Organisational, Communication, Merchandising, Team player, Attention to detail
Communications Manager
Case IH Australia
10.2010 - 06.2012
- Promote and execute communication strategies to promote the sales of Case IH products and services, as well as build the value of the Case IH brand
- Also involves the development and implementation of B2B and B2C communication plans for Australia
- Specific responsibilities include - Brand Management, Advertising, Media Planning, Public Relations, Marketing Collateral, Event Management, Website Management, Budgets, Marketing Support
Marketing Coordinator
Jaycar Electronics
02.2009 - 10.2010
- Execute marketing plans as set by the Marketing Director
- This includes coordinating and executing national promotions for stores & dealers, writing advertising and catalogue copy, communication of marketing activities to stores, and analysing advertising and promotional impact
- Specific duties include - Communication, Advertising, Point of Sale (POS) Material for Stores, Sales Analysis, Management
Marketing Executive
Questas Corporate
08.2008 - 12.2008
- Manage the complete Marketing function for specific Questas Corporate companies through the identification of specific corporate and tactical communication solutions, implementation of pre-identified Marketing plans, continual evaluation and improvement of internal Marketing processes, and maintenance and development of consistent brand image and tone
- Specific responsibilities include - Marketing collateral, Advertising, Direct Marketing/ Mail Programs, Corporate Identity for EPG Pumps and Pacific Hydraulics, Special project management
Marketing Communications Coordinator
Caroma Dorf (Part of GWA)
07.2006 - 08.2008
- Implement advertising, public relations and promotional strategies through the following: Advertising, Public Relations, Literature System Management, Brochures, Promotional campaigns, Copy writing, Merchandise, Events, Photography
Marketing Coordinator
Dux Hot Water (Part of GWA)
07.2004 - 07.2006
Marketing Assistant
Singer T/as Blessington Pty Ltd
08.2003 - 07.2004
Education
Bachelor of Nursing -
University of Wollongong
Wollongong, NSW12-2025
Certificate III in Pathology Collection -
Southern .IML Pathology
01-2024
Certified Digital Marketing Professional -
Certified Digital Marketing Professional
Online01-2022
Executive Assistant Organisational Skills -
TAFE NSW
NSW01-2020
Graduate Certificate in Marketing (credit Level) -
TAFE NSW
NSWBachelor of Arts (Media And Cultural Studies) -
Macquarie University
Sydney, NSWDiploma of Executive Secretarial Administration -
Metropolitan Business College
Sydney, NSWSkills
- Medication and IV administration
- Patient assessments
- Documentation and charting
- Patient education and counselling
- Clinical judgment
- Wound care
- Time management
- Medical administration expertise
- Emergency medical administration
- EMR and Best Practice administration
- Typing over 75wpm
- Organisational skills
Nursing:
Medical Admin:
- Executive Assistant skills
- Marketing strategies
- Copywriting
- Internal communications
- Database management
- Advertising campaigns
- Press releases
- Trade show coordination
- Verbal and written communication
- Detail-oriented
- Creative Adobe Suite experience
- Microsoft Office (advanced level)
Marketing:
Timeline
Receptionist/ Medical Practice Assistant (casual)
Beach Road Surgery & Skin Clinic
02.2025 - 05.2025
Assistant in Nursing (casual)
SNSWLHD Health
10.2024 - Current
Administration Officer (part-time)
Tresillian (NSW Health)
02.2022 - 09.2024
Clinical Support Officer
NSW Health
09.2021 - 12.2021
Operations Support Officer
NSW Health
07.2021 - 09.2021
Ward Clerk
NSW Health
04.2021 - 06.2021
Casual Administration Officer
SNSWLHD Health
02.2021 - 06.2024
Team Member (Casual) - Deli and Night-fill
Woolworths
11.2019 - 04.2021
Communications Manager
Case IH Australia
10.2010 - 06.2012
Marketing Coordinator
Jaycar Electronics
02.2009 - 10.2010
Marketing Executive
Questas Corporate
08.2008 - 12.2008
Marketing Communications Coordinator
Caroma Dorf (Part of GWA)
07.2006 - 08.2008
Marketing Coordinator
Dux Hot Water (Part of GWA)
07.2004 - 07.2006
Marketing Assistant
Singer T/as Blessington Pty Ltd
08.2003 - 07.2004
Bachelor of Nursing -
University of Wollongong
Certificate III in Pathology Collection -
Southern .IML Pathology
Certified Digital Marketing Professional -
Certified Digital Marketing Professional
Executive Assistant Organisational Skills -
TAFE NSW
Graduate Certificate in Marketing (credit Level) -
TAFE NSW
Bachelor of Arts (Media And Cultural Studies) -
Macquarie University
Diploma of Executive Secretarial Administration -
Metropolitan Business College
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