ALISON TWAITS
Emerald Beach,NSW
Summary
I am an experienced hospitality and retail professional with a passion for providing excellent customer service. Having worked in various hospitality and customer service roles, I have developed a wide range of skills, including cash handling, problem-solving, and event coordination. I am a team player who thrives in a fast-paced environment and is always willing to go the extra mile to ensure guest satisfaction. With a keen eye for detail and a strong work ethic, I am an asset to any team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
La Hacienda Mexican
11.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed dining area operations, ensuring cleanliness and efficient table turnover.
- Trained new staff on menu offerings, service protocols, and customer engagement techniques.
- Coordinated with kitchen staff to ensure timely order fulfillment and quality control.
Guest Service Agent
Darlington Beach Resort
11.2024 - Current
- Delivered exceptional customer service, resolving guest inquiries and complaints promptly.
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Trained new team members on hotel policies and standard operating procedures.
- Maintained accurate records of guest information and transactions in property management system.
Retail Worker
Driftwood Gifts
05.2024 - Current
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
WAITRESS / HOST
BIG WHITE SKI RESORT
01.2022 - 04.2024
- Bussing tables, bartending, and handling cash transactions
- Assisting with events and ensuring guests have a memorable experience.
- Greeted customers and provided menus.
Server
Bank and Baron
09.2023 - 11.2023
- Oversaw daily cash handling procedures, maintaining accuracy and accountability in transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
WAITRESS / HOST
LAHACIENDA MEXICAN
01.2021 - 01.2022
- Providing table service and handling cash transactions
- Maintaining a clean and organised work area.
WAITRESS / HOST
EB GENERAL
01.2021 - 01.2022
- Waited tables and worked as a barrister
- Handled cash transactions and took stock inventory.
GUEST SERVICES AGENT
ACCOR AANUKA BEACH RESORT
01.2019 - 01.2021
- Checking guests in and out of the resort
- Handling cash transactions and resolving guest inquiries and complaints
- Utilising problem-solving skills to ensure guest satisfaction.
WAITRESS / HOST
FLAMINGOS RESTAURANT
01.2018 - 01.2019
- Taking orders and serving food and drinks
- Assisting with events
- Preparing the bill and handling cash transactions
- Taking care of stock inventory.
CASHIER
WOOLWORTHS
01.2015 - 01.2018
- Operating the till and handling cash
- Daily cleaning duties and customer service.
RECEPTIONIST
LANGLANDS PROPERTY
01.2014 - 01.2015
- Greeting, welcoming and directing visitors appropriately
- Answering calls and emails
- Assisting and reporting directly to agents.
CASHIER
IGA
01.2008 - 01.2014
- Operating the till and handling cash
- Daily cleaning duties and customer service.
Education
High School Diploma -
Woolgoolga High School
11-2014
SPORT AND RECREATION CERT III -
TAFE
01.2013
Skills
- Cash handling
- Problem-solving
- Event coordination
- Team player
- Fast-paced environment
- Attention to detail
- Strong work ethic
- Multitasking
- Customer Satisfaction
Certification
- SERVING IT RIGHT, 2022
- RESPONSIBLE SERVICE OF ALCOHOL, 2019
References
Ben Barnes Driftwood Gifts manager
(250) 726-6609
Timeline
Server
La Hacienda Mexican
11.2024 - Current
Guest Service Agent
Darlington Beach Resort
11.2024 - Current
Retail Worker
Driftwood Gifts
05.2024 - Current
Server
Bank and Baron
09.2023 - 11.2023
WAITRESS / HOST
BIG WHITE SKI RESORT
01.2022 - 04.2024
WAITRESS / HOST
LAHACIENDA MEXICAN
01.2021 - 01.2022
WAITRESS / HOST
EB GENERAL
01.2021 - 01.2022
GUEST SERVICES AGENT
ACCOR AANUKA BEACH RESORT
01.2019 - 01.2021
WAITRESS / HOST
FLAMINGOS RESTAURANT
01.2018 - 01.2019
CASHIER
WOOLWORTHS
01.2015 - 01.2018
RECEPTIONIST
LANGLANDS PROPERTY
01.2014 - 01.2015
CASHIER
IGA
01.2008 - 01.2014
SPORT AND RECREATION CERT III -
TAFE
High School Diploma -
Woolgoolga High School
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