Summary
Overview
Work History
Education
Skills
Certification
WWC0952997E
Timeline
Generic

Alison Woods

Grafton,NSW

Summary

Professional customer service attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Care Support Worker

Aquamarine Services
01.2024 - Current
  • Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
  • Enhanced patient comfort by providing personalized care and support tailored to individual needs.
  • Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
  • Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
  • Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for clients.
  • Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.
  • Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
  • Coordinated transportation services for clients'' medical appointments or other essential outings.
  • Implemented therapeutic interventions as directed by healthcare professionals, leading to improved patient functioning.
  • Conveyed critical information between patients, families, and healthcare team members effectively through clear communication channels.
  • Delivered exceptional customer service to both clients and their families by consistently exceeding expectations.
  • Provided emotional support to patients and families during difficult times, fostering resilience and coping skills.

Food and beverage supervisor

Aanuka beach resort
02.2022 - 01.2024
  • Delivered in-depth training to workers in food prep and customer-facing roles to promote formidable team performance
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Planned operations to effectively cover needs while controlling costs and maximizing service
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced environments
  • Controlled food costs and managed inventory
  • Encouraged prompt and regular attendance to keep team strong and consistently meeting customer demands
  • Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills

Housekeeper

Blue dolphin holiday resort
07.2020 - 02.2022
  • I removed bed sheets and towels from rooms and pretreated stains to maintain and restore linen condition
  • Verified cleanliness and organization of storage areas and carts
  • Trained new employees in departmental procedures and helped find cleaning supplies
  • Adhered to professional house cleaning checklist
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Cleaned and stocked guest rooms
  • Cleaned all amenities and public areas
  • Documented and reported necessary facility and building repairs observed
  • Engage with guests on room requirements and amenities to promote overall satisfaction

Garden maintenance team leader

Landscape Solutions
10.2019 - 05.2020
  • Liase with clients and operations managers to ensure productivity of staff and site upgrades
  • Manage my onsite team safely and efficiently adhering to all WHS specifications
  • Manage and carry out all work according to scope and within time
  • Experience using all machines including zero turn mowers, hedge trimmers
  • Brush Cutters, chainsaws etc
  • Experience in pest and disease identification and treatment
  • Built strong relationships with customers through a positive attitude attentive response

Garden Maintenance team leader

Programmed property services
01.2010 - 10.2019
  • Communicated with clients to provide price quotes, discuss design needs and schedule work
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols
  • Maintained tools and equipment to foster safe and consistent operation
  • Used appropriate software to work closely with clients and design project scopes, budgets, and necessary plans
  • Monitored 2-10 workers to complete projects on-time and under budget with both client and employee satisfaction
  • Supervised team member performance to meet client deadlines and Requirements
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and ground design
  • Delegated tasks to workers daily, considering personal skill levels, daily targets and necessary condition adaptations
  • Troubleshot and made repairs on equipment, increasing lifetimes and cutting costs
  • Monitored weather conditions to plan work schedules effectively and minimize project delays
  • Delivered service to customer locations within specific times
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Use of all machinery including hedge trimmers, whips, lawnmowers

Senior Dental Assistant

RDC
03.2001 - 01.2010
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery
  • Educated patients by giving oral hygiene, plaque control and postoperative Instructions
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment
  • Documented patient dental health information, medical history and vital signs for future reference
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
  • Explained treatment procedures and instructed patients on home care Guidelines
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs

Education

RSA and RSG -

Tafe NSW

Chemical application certificate -

Tafe NSW

Statement of attainment in disability -

Set 2 learn

Certificate III and IV in fitness -

Australian institute of fitness

Current first aid -

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Safety awareness
  • Guest relations
  • Initiative and Self-motivation

Certification

WWC0952997E


NDISWC number 40987321

WWC0952997E

Working with children check

Timeline

Care Support Worker

Aquamarine Services
01.2024 - Current

Food and beverage supervisor

Aanuka beach resort
02.2022 - 01.2024

Housekeeper

Blue dolphin holiday resort
07.2020 - 02.2022

Garden maintenance team leader

Landscape Solutions
10.2019 - 05.2020

Garden Maintenance team leader

Programmed property services
01.2010 - 10.2019

Senior Dental Assistant

RDC
03.2001 - 01.2010

Chemical application certificate -

Tafe NSW

Statement of attainment in disability -

Set 2 learn

Certificate III and IV in fitness -

Australian institute of fitness

Current first aid -

RSA and RSG -

Tafe NSW

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