Alison C Fraser
146 Hawker St, Quirindi
Summary
Customer/client-focused professional with over 14yrs of Experience. Expert at understanding client needs and effectively promoting services and merchandise. Demonstrates proficiency in merchandising, customer service and financial literacy. Known for punctuality, dedication, and exceptional interpersonal skills that enhance customer experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Beauty Therapist
The Painted Pony
Hawthorn, Melbourne
01.2008 - 01.2013
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Provided facials, massage, waxing, tinting, manicures/pedicures, spray tan and microdermabrasion for clients.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Completed day-to-day duties accurately and efficiently.
- Managed daily banking activities including deposits, withdrawals, transfers.
Beauty Therapist
Touched By An Angel
Templestowe, Melbourne
11.2005 - 12.2007
- Provided facials, massage, waxing, tinting, manicures/pedicures for clients.
- Organized appointments with clients and managed a busy schedule of bookings.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
Sales Associate
Big W
Muswellbrook NSW, Newcastle West NSW, Forrest Hill VIC
03.2002 - 01.2006
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Handled returns and exchanges according to company policies.
- Restocked shelves with recovery and night fill. Stock displays and charts.
- Taking and transferring phone calls in fitting rooms.
- PA Announcements
- Lay-By orders and returns.
Casual Sales Associate
Sanity
Maitland
01.2002 - 10.2005
- Proving exceptional customer service with a smile.
- Computer/register operations.
- Stock pricing, returns and sales.
- Banking and balancing weekly bag.
Manager
Muswellbrook Camera Centre
Muswellbrook
09.2000 - 03.2002
- Oversaw daily operations, maintaining efficiency and quality standards.
- Negative and photograph development.
- Maintenance of C-41 and RA-4 development machines.
- Chemical waste trained.
- Stock orders, warranties and returns.
- Staff rosters and recruitment.
- Opening and closing procedures.
- Banking, store data and reports.
Recruit/Private
The Australia Army
Wagga Wagga
06.2000 - 08.2000
- Operated equipment and machinery according to safety guidelines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained a high level of physical fitness through regular exercise regimens.
- Completed day-to-day duties accurately and efficiently.
Customer Service Cashier
Woolworths
Muswellbrook NSW, Scone NSW
09.1998 - 06.2000
- Counted tills at the beginning/end of shift. Start money balanced and reconciled register. Reflecting financial discrepancies and refunds
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scan, pack and process customers' items quickly and efficiently according to store policies and procedures.
Education
Certificate 3 And 4 in Fitness - Health And Fitness
Australian Institute of Fitness
Richmond, VIC12-2006
Senior First Aid - First Aid
Australian Institute of Fitness
Richmond, VIC10-2006
Diploma of Beauty Therapy - Beauty Therapy
Advanced Careers Colledge
Newcastle, NSW09-2005
Statement of Attainment - Provide Responsible Gaming Services
Hostec Hospitality Services
Muswellbrook, NSW11-2004
Statement of Attainment - Responsible Service of Alcohol
REACH For Training
Muswellbrook, NSW10-2004
Statement of Attainment in Bookkeeping - Financial Services
TAFE
Muswellbrook, NSW12-2002
Year 10 Certificate -
Scone High School
NSW12-1998
Skills
- Hair removal and skin analysis
- Expert nail and massage treatments
- Sanitation and hygiene skills
- Computer/register operations and appointments
- Banking and money procedures
- Time management/leadership skills
- Excellent customer service
- Adaptability and flexibility
- Integrity and self discipline
Certification
- Certificate of Service The Australian Regular Army 13th September 2000
- Dermalogica - Advanced Dermalogica Colledge Program Day 1 and 2 27th -28th September 2004
- Dermalogica - Colledge Spa Body Workshop 23rd November 2004
- Dermalogica - Colledge Face Workshop 8th February 2005
- Catalina Geo - Makeup Training Lafine Cosmetics 18th February 2005
- Ultraceuticals - Product Knowledge Training 22nd March 2005
- Fake Bake - Air Brush Tanning Technician Training 18th April 2005
- Nimue - Advanced Skin Rejuvenation Course August 2005
References
- Christine Gilbert 0411045407
- Dallas Ham 0405096385
- Darlene Shaddock 0459527590
Timeline
Beauty Therapist
The Painted Pony
01.2008 - 01.2013
Beauty Therapist
Touched By An Angel
11.2005 - 12.2007
Sales Associate
Big W
03.2002 - 01.2006
Casual Sales Associate
Sanity
01.2002 - 10.2005
Manager
Muswellbrook Camera Centre
09.2000 - 03.2002
Recruit/Private
The Australia Army
06.2000 - 08.2000
Customer Service Cashier
Woolworths
09.1998 - 06.2000
Certificate 3 And 4 in Fitness - Health And Fitness
Australian Institute of Fitness
Senior First Aid - First Aid
Australian Institute of Fitness
Diploma of Beauty Therapy - Beauty Therapy
Advanced Careers Colledge
Statement of Attainment - Provide Responsible Gaming Services
Hostec Hospitality Services
Statement of Attainment - Responsible Service of Alcohol
REACH For Training
Statement of Attainment in Bookkeeping - Financial Services
TAFE
Year 10 Certificate -
Scone High School
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