Alison Philip
allrounder
Tweed Heads West,NSW
Summary
Excellent reputation for resolving problems and in proving customer satisfaction, Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organisational skills and a clear understanding to any task that has put in front of I and if I am not 100% sure I would be more than confident to ask for more directions on the task ahead If needed I always am willing to train, learn everyday and better myself and my team mates so whatever all of us do improve to learn and grow
MOTIVATED TO LEARN, GROW AND EXCEL
Overview
26
26
years of professional experience
1
1
Certification
Work History
ISS Property Services
Iss Property Services
11.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Monitored company inventory to keep stock levels and databases updated
- Improved operations through consistent hard work and dedication
- Carried out day-to-day duties accurately and efficiently
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Aviation Security Officer
ISS Facility Services
04.2006 - 11.2021
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Conducted patrols of key areas to spot and control security concerns.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Performed operational maintenance and calibration of xray machine and walk though metal detection and body scanners equipment.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Responded to numerous critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
Customer Service Supervisor
Big B Arcade And Newsagency
01.2000 - 01.2005
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Resolved account issues to build rapport and relationships with clients.
- Assessed and authenticated customer exchanges, voids and returns.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Created customer support strategy to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Standardized office structures and processes to promote collaboration and increased performance.
Jewellery Store
Halpins Jewerly Store
01.1996 - 01.2000
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Year 10
Tweed River High School
Tweed Heads, NSW01.1986
Skills
- Maintenance Services
- Cleaning Services
- Scheduled Services
- Essential Services
- Oversee Services
- Support Services
- Leading hand
- Ordering stock
- Liaising with client
- Rostering of staff
- Large cash flow and banking
- High customer service
- Inventory of stock in-store
- Cash draw for tills
- Fresh produce purchasing and displays
- Opening and closing of store lotto and newsagent sales and ordering of scratch tickets
- Tobacco ordering
- Timeframe cleaning
- Going the extra mile to do everything to keep client happy
- Professional Services
Certification
- Certified RSA
Timeline
ISS Property Services
Iss Property Services
11.2021 - Current
Aviation Security Officer
ISS Facility Services
04.2006 - 11.2021
Customer Service Supervisor
Big B Arcade And Newsagency
01.2000 - 01.2005
Jewellery Store
Halpins Jewerly Store
01.1996 - 01.2000
No Degree - Year 10
Tweed River High School
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