Alissa Daw
Melbourne,VIC
Summary
Dynamic Duty Store Manager at Aldi with a proven track record in customer service excellence and team motivation. Skilled in employee training and visual merchandising, I consistently achieved high satisfaction levels and optimized store operations. My strong problem-solving abilities and effective staff scheduling contributed to enhanced profitability and operational efficiency.
Overview
5
5
years of professional experience
Work History
Duty Store Manager
Aldi
Endeavour Hills , Vic
03.2024 - Current
- Achieved high customer service levels by leading and motivating team of 22 staff members.
- Oversaw opening and closing procedures, including cash handling, and staff scheduling.
- Resolved customer queries and complaints through effective issue resolution to maintain satisfaction.
- Monitored stock levels, assisted with ordering, and ensured timely shelf replenishment.
- Conducted floor walks to uphold merchandising standards and ensure health & safety compliance.
- Supported store manager in performance reviews, new staff training, and shift management.
- Completed daily sales reports and tracked KPIs to contribute to profitability goals.
Netball Coach
Melbourne Waverly
Wheelers Hill, Vic
01.2022 - Current
- Designed and delivered engaging training sessions focused on skill development and teamwork.
- Developed game strategies and coached teams during league matches and tournaments.
- Provided individual feedback to enhance players' technical skills and game awareness.
- Fostered a positive team culture that promoted sportsmanship and discipline.
- Conducted fitness assessments and created conditioning drills to boost endurance and agility.
- Organized pre-season camps and trials in accordance with club guidelines.
- Maintained attendance records and communicated progress regularly with parents.
- Ensured compliance with safeguarding and health regulations during all training sessions.
Barista
The Butlers Pantry
Rowville , Vic
09.2023 - 05.2024
- Prepared high-quality espresso-based and specialty beverages in fast-paced environment.
- Maintained clean, organized work area adhering to food safety standards.
- Provided friendly service, fostering rapport with regular customers.
- Operated POS systems accurately and balanced tills at shift end.
- Restocked supplies during service to ensure operational efficiency.
- Trained new team members on beverage preparation and customer service protocols.
- Assisted with opening and closing duties, including equipment cleaning and stock rotation.
- Supported team during peak hours, enhancing speed of service.
Customer Experience Manager
Mcdonald's
Endeavour HIlls, VIC
08.2022 - 07.2023
- Ensured 24-hour roster coverage to optimize restaurant capacity and meet KPI targets.
- Coordinated with clients to address evaluations and manage online feedback effectively.
- Verified all part-time employees held valid contracts and scheduled shifts accordingly.
- Collaborated with hiring manager to develop training schedules for new hires, ensuring successful onboarding.
- Projected daily, hourly, and weekly sales to determine inventory needs and staffing requirements.
- Reviewed compliance issues weekly to report findings to consultant and restaurant manager.
- Distributed weekly evaluations to management for KPI tracking and necessary adjustments.
Shift Supervisor
Mcdonald's
Endeavour HIlls, Vic
08.2021 - 08.2022
- Thrived in fast-paced environments while ensuring exceptional quality, service, cleanliness, and value.
- Demonstrated expertise in labor and food cost management, adhering to $100 per hour labor rule.
- Trained and motivated teams of up to 15 crew members during peak operational times.
- Exhibited strong leadership, organizational, and multitasking capabilities in high-pressure situations.
- Ensured compliance with food safety standards by monitoring temperatures of meats and other perishables.
- Effectively managed site visits from health inspectors and government representatives, maintaining compliance at all times.
- Coordinated regular servicing and repairs for all equipment through contractor oversight.
- Handled cash transactions with accuracy and accountability.
Crew Member
Mcdonald's
Endeavour HIlls, Vic
03.2020 - 08.2021
- Tracked customer satisfaction to identify improvement areas.
- Enhanced productivity across all store sections.
- Ensured delivery of friendly, reliable, and efficient service.
- Monitored inventory movement to maintain optimal stock levels.
- Provided mentoring and leadership to team members.
- Assessed crew members’ knowledge of procedures, offering feedback and guidance as needed.
- Maintained excellent knowledge of hygiene procedures to ensure compliance.
Education
Bachelor of Education (primary) -
Deakin University
Melbourne, VIC11-2030
VCE -
Beaconhills College
Berwick11-2022
Certificate 3 in Retail -
Mcdonald's
Endeavour Hills, VIC09-2022
Skills
- Customer service excellence
- Employee training and development
- Visual merchandising strategies
- Time management skills
- Staff scheduling efficiency
- Hourly shift management
- Team motivation strategies
- Policy and procedure adherence
- Reliable
- Problem-solving abilities
References
References available upon request.
Timeline
Duty Store Manager
Aldi
03.2024 - Current
Barista
The Butlers Pantry
09.2023 - 05.2024
Customer Experience Manager
Mcdonald's
08.2022 - 07.2023
Netball Coach
Melbourne Waverly
01.2022 - Current
Shift Supervisor
Mcdonald's
08.2021 - 08.2022
Crew Member
Mcdonald's
03.2020 - 08.2021
Bachelor of Education (primary) -
Deakin University
VCE -
Beaconhills College
Certificate 3 in Retail -
Mcdonald's
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