Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alissa Goodsell-Kelso

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly Bartender with exceptional communication and teamwork skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Crew Member

McDonald's
10.2019 - 03.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Camp Instructor

Blackwell Adventure
03.2022 - 09.2022
  • On-site facilitation of activities for groups of children aged 6-16 years
  • Performed daily maintenance and safety checks on equipment
  • Liaised with teachers, scout leaders and activity instructors to provide a unique and memorable experience for groups
  • Delivered safety briefings to small groups
  • Led corporate groups in activities
  • Demonstrated and taught techniques and skills to use in specific activities (ie archery, team building and laser tag)

Retail Assistant

Bed Bath N' Table
11.2022 - 12.2022
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Retail Assistant

Peter Alexander
11.2020 - 01.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Bartender

The Parting Glass
11.2023 - 04.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Followed strict recipes and drink measurements to minimize product used.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Education

Certificate IV - Photography And Photo Imaging

TAFE Ultimo
Sydney, NSW
08.2021

High School Diploma -

Moss Vale High School
Moss Vale, NSW
09.2020

Skills

  • Customer Service

  • Teamwork and Collaboration

  • Time Management

  • Problem-Solving

  • Strong multitasking

  • Team player attitude

Additional Information

I'm a bright, bubbly and outgoing individual who loves interacting with people. I have a positive attitude, strong communication skills and am confident in dealing with people. I am ambitious and eager to grow both personally and professionally.

Timeline

Bartender

The Parting Glass
11.2023 - 04.2024

Retail Assistant

Bed Bath N' Table
11.2022 - 12.2022

Camp Instructor

Blackwell Adventure
03.2022 - 09.2022

Retail Assistant

Peter Alexander
11.2020 - 01.2021

Crew Member

McDonald's
10.2019 - 03.2022

Certificate IV - Photography And Photo Imaging

TAFE Ultimo

High School Diploma -

Moss Vale High School

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Alissa Goodsell-Kelso