Alissa Ryan
Wellard,WA
Summary
I am an experienced and dedicated professional with a strong background in quality assurance and internal auditing, client invoicing, systems maintenance & management, and customer service. Skilled in multitasking and effective time management With Proficiency in quality management systems, currently utilizing DMS Team Centre and ViFlow. I have over 13 years of experience in the transport industry and currently working in the shipbuilding industry. I have naval security clearance in both WA and SA and hold a current NSSIC. I am organized, motivated, and eager to expand expertise in the Defence Force shipbuilding industry while driving company growth. Recognized as an asset for my ability to work autonomously or within a team environment, I thrive under pressure and am adaptable to office or hybrid work arrangements. I am Certified in internal auditing, integrated management systems auditing, and drug & alcohol testing, with proficiency in Microsoft Office Excel and Word. I am quick to learn new systems and enjoy documenting procedures and work instructions for training purposes.
Overview
17
17
years of professional experience
Work History
Quality Assurance Officer and Auditor
Luerssen Australia
12.2023 - Current
- Monitored activities and supporting systems to meet compliance regulations.
- Enforced compliance with industry regulations, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.
- Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements for product safety and effectiveness.
- Created and maintained quality management systems to align with industry standards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Reviewed production processes and identified potential quality issues.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with auditee staff to obtain necessary information for audits.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Interviewed auditees to gather data needed to conduct audits.
- Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
- Initiated corrective actions to address audit findings, improving internal control systems.
- Prepared working papers, reports and supporting documentation for audit findings.
- Quality Review of Plans, Policies, Procedures and Forms for compliance.
Senior Administration Co-Ordinator
Qube Logistics WA
02.2015 - 11.2023
- Data Input, Relationship Development, Developed & Maintained relationships with Clients by assisting with invoicing & costing queries, Setup Clients in Maximus Task System, Run System Reports for Management, Invoicing Clients for completed works, Maintain System Integrity, Monitor & Maintain Company Security Access system, Ensure Company Trucks/Vehicles & Employees are set up in Company Tracking System, Monitor and Update Client Rates, Assist Customer Service Officers, Liaise with Finance Department, Maintain & file both electronic & hard copy docs.
Customer Service Supervisor
IML Logistics
10.2011 - 02.2015
- Supervise Customer Service Team, Cover Customer Service Team members, Complete weekly invoicing, Provide system reports, Maintain a pleasant & friendly team environment, Conduct Random Drug & Alcohol tests, Maintain various electronic HSE records, Maintain Employee Training Matrix, Develop & maintain positive relationships.
Office Assistant
Lazza's Hiab & Tilt Tray Services
02.2008 - 10.2011
- Assist Owner/Director with daily office duties including Invoicing, Accounts Payable, Accounts Receivable, Payroll, Booking Jobs, Liaising with suppliers and customers, Managing Container related wharf bookings, Maintaining Container unpack schedule, Register Customer unpacked freight details, Arrange FCL & LCL transport, Investigate & dispute shipping line detention invoices, Collate necessary documents for Invoicing purposes.
Education
ISO 9001 Internal Auditing -
SAI Assurance
Integrated Management Systems Auditor - Integration Concept And Management Principles
DNV
Henderson WA02.2024
Skills
- Records Management
- Systems Maintenance
- Client Invoicing
- ISO standards knowledge
- Quality Management Systems
- Auditing Techniques
- Corrective Actions
- Process Improvements
- Process Analysis
- Documentation Review
- Regulatory Compliance
- Internal Audits
- Audit reporting
- Goals Setting
- Progress Reporting
- Quality assurance background
- Quality Systems
- Audit Coordination
- QMS
Timeline
Quality Assurance Officer and Auditor
Luerssen Australia
12.2023 - Current
Senior Administration Co-Ordinator
Qube Logistics WA
02.2015 - 11.2023
Customer Service Supervisor
IML Logistics
10.2011 - 02.2015
Office Assistant
Lazza's Hiab & Tilt Tray Services
02.2008 - 10.2011
ISO 9001 Internal Auditing -
SAI Assurance
Integrated Management Systems Auditor - Integration Concept And Management Principles
DNV
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