Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Alissa Simphalivanh

Mount Isa,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

F&B Supervisor

Giuseppe's Cantina
Mount Isa, Queensland
09.2022 - Current
  • Assisted with the development of marketing campaigns to increase sales revenue.
  • Developed training plans for new employees and assisted in their onboarding process.
  • Maintained accurate records of stock levels and regularly ordered supplies as needed.
  • Inspected dining areas prior to opening hours to ensure cleanliness and operational readiness.
  • Monitored inventory levels to ensure adequate stock levels at all times.
  • Supervised and monitored all F&B staff to ensure efficient service delivery.
  • Managed customer complaints or concerns in a timely and professional manner.
  • Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative food service solutions.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Tuckshop Convenor

Good Shepherd Catholic College
Mount Isa, Queensland
09.2020 - Current
  • Manage and complete day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provide catering for events such as the Swimming Carnival or meetings.

Property Manager

Vivid Realty
Mount Isa, Queensland
01.2020 - 01.2021

  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.

Education

Certificate IV -

Property Services (Real Estate)
01.2013

Skills

  • Team supervision
  • Excellent communication
  • Self-motivated
  • Customer service skills
  • Attention to detail
  • Well presented
  • Ability to work under pressure
  • Task prioritization
  • Complaint resolution

References

 

  • Amy Webb Assistant Principal Administration Good Shepherd Catholic College 0429 037 207
  • Pauline Rafferty Ibis Syles Front Office & Giuseppes Cantina Manager 0400 325 474

Certification

  • RVML
  • RSA
  • Food Safety Supervisor
  • Food Safety Certificate

Timeline

F&B Supervisor

Giuseppe's Cantina
09.2022 - Current

Tuckshop Convenor

Good Shepherd Catholic College
09.2020 - Current

Property Manager

Vivid Realty
01.2020 - 01.2021

Certificate IV -

Property Services (Real Estate)

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Alissa Simphalivanh