- Gardening
- Travel
- Watching Geelong Cats
- Spending time with family
Alissia Milliken
Highton
Summary
Versatile and dynamic, with a proven track record in customer service and time management, honed across roles from Ray White Real Estate to Hooley Dooley Ice Cream. Awarded trainee of the year in Victoria, I excel in creating positive customer experiences and efficient operations, showcasing reliability and a knack for exceeding expectations.
Overview
27
27
years of professional experience
Work History
Retail Worker
High Street Hero
12.2024 - 01.2025
- I was helping my friend run her business for the Christmas period.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Small Business Owner
Hooley Dooley Ice Cream
06.2020 - 09.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Volunteer
Geelong Mums
03.2014 - 03.2015
- Represented organization positively and professionally while providing community with much-needed services.
- Collection donations.
- Packing age appropriate donations and despatching to case workers.
Private Nanny
Leonie Lewis
04.2002 - 05.2007
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behaviour, setting boundaries to create a respectful atmosphere within the home.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Real Estate Agent
Ray White Real Estate
03.2001 - 03.2002
- Managed contracts, negotiations, and all aspects of sales to finalise purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
Childcare Assistant
Tiny Tops Childcare
10.1998 - 03.2001
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Monitored children's progress and identified areas of improvement.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
Front of House Staff Member
Old England Hotel
10.1997 - 10.1998
- Was awarded trainee of the year in Victoria.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Education
High School Diploma -
Yea High School
Yea, VIC10-1997
Skills
- Customer service
- Patience and empathy
- Organisation
- Reliability and punctuality
- Time management
Interests
Timeline
Retail Worker
High Street Hero
12.2024 - 01.2025
Small Business Owner
Hooley Dooley Ice Cream
06.2020 - 09.2023
Volunteer
Geelong Mums
03.2014 - 03.2015
Private Nanny
Leonie Lewis
04.2002 - 05.2007
Real Estate Agent
Ray White Real Estate
03.2001 - 03.2002
Childcare Assistant
Tiny Tops Childcare
10.1998 - 03.2001
Front of House Staff Member
Old England Hotel
10.1997 - 10.1998
High School Diploma -
Yea High School
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