Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

ALISSON GOYES

Brisbane,QLD

Summary

Detail-oriented and reliable professional with a strong background in customer service and housekeeping. Known for exceptional attention to detail and time management skills, contributing to enhanced service delivery and guest satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

LONGPORT AVIATION SECURITY
QUITO, Pichincha Ecuador
09.2023 - 05.2025
  • Managed customer complaints and resolved issues promptly and effectively.
  • Collaborated with team members to enhance service delivery standards.
  • Handled sensitive information with discretion in a secure environment.
  • Answered incoming calls promptly and professionally within company standards.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Housekeeping Room Attendant

Holiday Inn Quito
QUITO, Pichincha Ecuador
02.2022 - 08.2023
  • Cleaned guest rooms thoroughly following Holiday Inn standards.
  • Replenished linens, toiletries, and amenities for guest satisfaction.
  • Maintained cleanliness in public areas, including lobbies and hallways.
  • Coordinated with front desk to fulfill special guest requests efficiently.

Housekeeper

Wyndham
QUITO, Pichincha Ecuador
02.2021 - 07.2021
  • Maintained cleanliness in guest rooms and public areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Reported any maintenance issues or damage to supervisors immediately.

Education

Tourism And Hospitality

University ESPE
Quito/ Ecuador
10-2022

Skills

  • Active listening
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Reliability and punctuality
  • Cleaning techniques
  • Time management
  • Efficient cleaning techniques
  • Proper sanitization

Languages

Spanish
Native/ Bilingual
English
Elementary

Availability

  • Weekdays – before 2p ,Weekend – Full time

Timeline

Customer Service Agent

LONGPORT AVIATION SECURITY
09.2023 - 05.2025

Housekeeping Room Attendant

Holiday Inn Quito
02.2022 - 08.2023

Housekeeper

Wyndham
02.2021 - 07.2021

Tourism And Hospitality

University ESPE
ALISSON GOYES