Detail-oriented and reliable professional with a strong background in customer service and housekeeping. Known for exceptional attention to detail and time management skills, contributing to enhanced service delivery and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
LONGPORT AVIATION SECURITY
QUITO, Pichincha Ecuador
09.2023 - 05.2025
Managed customer complaints and resolved issues promptly and effectively.
Collaborated with team members to enhance service delivery standards.
Handled sensitive information with discretion in a secure environment.
Answered incoming calls promptly and professionally within company standards.
Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Housekeeping Room Attendant
Holiday Inn Quito
QUITO, Pichincha Ecuador
02.2022 - 08.2023
Cleaned guest rooms thoroughly following Holiday Inn standards.
Replenished linens, toiletries, and amenities for guest satisfaction.
Maintained cleanliness in public areas, including lobbies and hallways.
Coordinated with front desk to fulfill special guest requests efficiently.
Housekeeper
Wyndham
QUITO, Pichincha Ecuador
02.2021 - 07.2021
Maintained cleanliness in guest rooms and public areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Reported any maintenance issues or damage to supervisors immediately.