ALISSON GOYES
Brisbane,QLD
Summary
Detail-oriented and reliable professional with a strong background in customer service and housekeeping. Known for exceptional attention to detail and time management skills, contributing to enhanced service delivery and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
LONGPORT AVIATION SECURITY
QUITO, Pichincha Ecuador
2023.09 - 2025.05
- Managed customer complaints and resolved issues promptly and effectively.
- Collaborated with team members to enhance service delivery standards.
- Handled sensitive information with discretion in a secure environment.
- Answered incoming calls promptly and professionally within company standards.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Housekeeping Room Attendant
Holiday Inn Quito
QUITO, Pichincha Ecuador
2022.02 - 2023.08
- Cleaned guest rooms thoroughly following Holiday Inn standards.
- Replenished linens, toiletries, and amenities for guest satisfaction.
- Maintained cleanliness in public areas, including lobbies and hallways.
- Coordinated with front desk to fulfill special guest requests efficiently.
Housekeeper
Wyndham
QUITO, Pichincha Ecuador
2021.02 - 2021.07
- Maintained cleanliness in guest rooms and public areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported any maintenance issues or damage to supervisors immediately.
Education
Tourism And Hospitality
University ESPE
Quito/ Ecuador2022-10
Skills
- Active listening
- Problem solving
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Cleaning techniques
- Time management
- Efficient cleaning techniques
- Proper sanitization
Languages
Spanish
Native/ Bilingual
English
Elementary
Availability
- Weekdays – before 2p ,Weekend – Full time
Timeline
Customer Service Agent
LONGPORT AVIATION SECURITY
2023.09 - 2025.05
Housekeeping Room Attendant
Holiday Inn Quito
2022.02 - 2023.08
Housekeeper
Wyndham
2021.02 - 2021.07
Tourism And Hospitality
University ESPE