Alistair Swale
Lithgow,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Director
AJS Music Services
04.2019 - Current
- Music Lessons (Piano, Guitar, Vocals, Drums, Bass, Brass & Strings)
- Music Production (Pro Tools DAW)
- Transposing
- Arranging
- Audio Content for Media Platforms
- Audio composition for various Multinational Brands (Advertisements/Commercials) Radio/Television/Online
- Freelance Audio content for ABC Me Television
Chef
A La Greque
04.2017 - 04.2019
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
Customer Service Representative
Telstra Corporation
04.2014 - 04.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Apprentice Chef/Chef
Zucchini Brothers
03.2009 - 04.2014
- Enhanced dining experience by preparing visually appealing and delicious dishes for customers.
- Improved kitchen efficiency with effective time management and prioritization of tasks.
- Collaborated with senior chefs to develop innovative menu items, attracting new clientele.
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
- Demonstrated versatility by working across various stations within the kitchen, enhancing overall productivity.
- Winners of The Age Good Food Guide single Chef's Hat
Paraplanner/Financial Services Representative
Templeton Financial Services
03.2003 - 02.2009
- Enhanced client satisfaction by providing thorough financial planning support and timely recommendations.
- Collaborated with financial advisors to develop customized financial plans for clients to meet their long-term goals.
- Streamlined internal processes by implementing efficient data management strategies and tools.
- Conducted comprehensive research on investment options, resulting in well-informed advice for clients.
- Maintained up-to-date knowledge of industry trends through continuous professional development activities.
- Supported advisors in conducting client meetings, ensuring a smooth flow of information and effective collaboration.
- Managed multiple projects simultaneously while maintaining high levels of accuracy and efficiency.
- Superannuation Advice
- SMSF management and advice/audits
- Direct Share advice
- Direct Property Advice
- Life, Trauma, TPD Insurance
- Income Protection Insurance
Education
Commercial Cookery (Chef) -
William Angliss Institute of TAFE
Melbourne, VIC2011
Diploma of Financial Planning - Financial Planning
Tribeca Sydney
Sydney06.2006
Diploma of Travel - Travel Consultancy
Jetset Travel Training College
Melbourne, VIC1997
High School Diploma -
Macleod College
Macleod, VIC11.1996
Skills
- Budget Control
- Contract Negotiation
- Staff Development
- Operations Management
- Business Development
- Verbal and written communication
- Media Relations
- Investor Relations
- Creativity and Innovation
- Talent Acquisition
- Administrative Management
- Customer Service Management
Timeline
Director
AJS Music Services
04.2019 - Current
Chef
A La Greque
04.2017 - 04.2019
Customer Service Representative
Telstra Corporation
04.2014 - 04.2017
Apprentice Chef/Chef
Zucchini Brothers
03.2009 - 04.2014
Paraplanner/Financial Services Representative
Templeton Financial Services
03.2003 - 02.2009
Commercial Cookery (Chef) -
William Angliss Institute of TAFE
Diploma of Financial Planning - Financial Planning
Tribeca Sydney
Diploma of Travel - Travel Consultancy
Jetset Travel Training College
High School Diploma -
Macleod College
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