Alistair Swale
Mudgee,NSW
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with life experience building community and developing social skills through incremental therapeutic techniques, and a true passion for my clients.
Overview
22
22
years of professional experience
Work History
Treatment Facilitator
Mudgee Private Rehab
08.2024 - Current
- Undertake Case Management for men who are on bail from prison
- Providing Alcohol and other drugs counselling
- Facilitate group programs
- day to day management of residential facility
- Autonomous management in a high stress environment
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to legal appointments, medical appointments & court.
- Liaising with relevant legal bodies and external health care providers
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Chef
Our Chow/ Mudgee Catering
04.2024 - 07.2024
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored food production to verify quality and consistency.
Director
AJS Music Services
04.2019
- Music Lessons (Piano, Guitar, Vocals, Drums, Bass, Brass & Strings)
- Music Production (Pro Tools DAW)
- Transposing
- Arranging
- Audio Content for Media Platforms
- Audio composition for various Multinational Brands (Advertisements/Commercials) Radio/Television/Online
- Freelance Audio content for ABC Me Television
Chef
A La Greque
04.2017 - 04.2019
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
Customer Service Representative
Telstra Corporation
04.2014 - 04.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Apprentice Chef/Chef
Zucchini Brothers
03.2009 - 04.2014
- Enhanced dining experience by preparing visually appealing and delicious dishes for customers.
- Improved kitchen efficiency with effective time management and prioritization of tasks.
- Collaborated with senior chefs to develop innovative menu items, attracting new clientele.
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
- Demonstrated versatility by working across various stations within the kitchen, enhancing overall productivity.
- Winners of The Age Good Food Guide single Chef's Hat
Paraplanner/Financial Services Representative
Templeton Financial Services
03.2003 - 02.2009
- Enhanced client satisfaction by providing thorough financial planning support and timely recommendations.
- Collaborated with financial advisors to develop customized financial plans for clients to meet their long-term goals.
- Streamlined internal processes by implementing efficient data management strategies and tools.
- Conducted comprehensive research on investment options, resulting in well-informed advice for clients.
- Maintained up-to-date knowledge of industry trends through continuous professional development activities.
- Supported advisors in conducting client meetings, ensuring a smooth flow of information and effective collaboration.
- Managed multiple projects simultaneously while maintaining high levels of accuracy and efficiency.
- Superannuation Advice
- SMSF management and advice/audits
- Direct Share advice
- Direct Property Advice
- Life, Trauma, TPD Insurance
- Income Protection Insurance
Education
Certificate 4 Mental Health
Australian College of Community Services & Care
Sydney, NSW04-2024
Commercial Cookery (Chef) -
William Angliss Institute of TAFE
2011
Diploma of Financial Planning - Financial Planning
Tribeca Sydney
06.2006
Diploma of Travel - Travel Consultancy
Jetset Travel Training College
1997
High School Diploma -
Macleod College
11.1996
Skills
- Team building
- Coaching and mentoring
- Program management
- Crisis management
- Task delegation
- Staff management
- Negotiation
- Disability care
- Mental health assistance
- Medication administration
- Meal preparation
- Personal errands
- Personal care assistance
- Verbal and written communication
- Conflict resolution
Timeline
Treatment Facilitator
Mudgee Private Rehab
08.2024 - Current
Chef
Our Chow/ Mudgee Catering
04.2024 - 07.2024
Director
AJS Music Services
04.2019
Chef
A La Greque
04.2017 - 04.2019
Customer Service Representative
Telstra Corporation
04.2014 - 04.2017
Apprentice Chef/Chef
Zucchini Brothers
03.2009 - 04.2014
Paraplanner/Financial Services Representative
Templeton Financial Services
03.2003 - 02.2009
Diploma of Financial Planning - Financial Planning
Tribeca Sydney
High School Diploma -
Macleod College
Certificate 4 Mental Health
Australian College of Community Services & Care
Commercial Cookery (Chef) -
William Angliss Institute of TAFE
Diploma of Travel - Travel Consultancy
Jetset Travel Training College
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