Alister Abercrombie
Canberra
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Practice Manager
YourGP
11.2024 - Current
- Led Operations, HR, Facilities, Risk and Compliance, and Finance functions within the Practice.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Senior Manager, Children's Services
Communities at Work
07.2021 - 11.2024
- Implemented and developed operational standards, policies and procedures.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved cross-functional business processes to achieve more efficient operations.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
Service Development Officer
Communities at Work
01.2020 - 07.2021
- Led training initiatives to increase quality and compliance.
- Coordinated new ICT platform adoption.
- Provided advice to site leaders on operations, compliance, quality, and inclusion.
Senior Program Coordinator
Communities at Work
02.2018 - 01.2020
- Led a large team in daily service delivery.
- Enhanced team productivity by providing ongoing training and support to staff members.
- Ensured compliance with all relevant regulations by diligently reviewing documentation and staying informed about industry changes.
Education
MBA - Business
University of Technology Sydney
Sydney, NSW06-2026
Bachelor of Education - Education
University of Canberra
Canberra, ACT12-2023
Skills
- Staff management
- Workflow management
- Policy and procedure development
- Budget oversight
- Regulatory compliance
- Continuous improvement
- Workforce Planning
- Training and mentoring
- Stakeholder engagement
- Data driven decision-making
Accomplishments
- Maintained profitability targets throughout significant industry-wide disruptions.
- Supervised team of 200 staff members.
- Achieved 75% reduction in resources required through effectively implementing digital hiring and inter-departmental efficiencies.
- Reduced psychosocial risk through development of policy and procedure suite.
- Achieved consistently high external auditing results across 15 sites.
- Identified and resolved multiple compliance risks within first month of employment.
Timeline
Practice Manager
YourGP
11.2024 - Current
Senior Manager, Children's Services
Communities at Work
07.2021 - 11.2024
Service Development Officer
Communities at Work
01.2020 - 07.2021
Senior Program Coordinator
Communities at Work
02.2018 - 01.2020
MBA - Business
University of Technology Sydney
Bachelor of Education - Education
University of Canberra
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