ALITA L MATAWALU
Hospitality
Dunsborough,WA
Summary
Well-connected Food and Beverage Specialist ,Team Leader /Trainer with 10 years of experience. Expert leader in training bar and wait staff in quality beverage marketing techniques. Sommelier with advanced knowledge of fine wines, beer and spirits.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 10 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Customer service-focused hospitality with strong expertise and content knowledge of beer, fine wines and spirits.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Assistant Food and Beverage Manager position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Beverage Specialist
Pullman Bunker Bay Resort
10.2022 - 10.2024
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Conducted regular inspections of beverage dispensing systems for proper temperature control and maintenance.
- Provided exceptional service that reflected restaurant standards and core values.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Prepared and led food service training programs to teach staff various tasks.
- Collaborated with kitchen team to bus and set tables, prep food and stock.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Established strong vendor relationships for optimal product quality and pricing negotiations.
- Monitored financial performance indicators to identify areas for improvement or potential growth opportunities in the business strategy.
- Streamlined inventory management with efficient ordering and storage procedures.
- Assisted in hiring decisions, onboarding processes, and ongoing staff development initiatives for a well-rounded team dynamic.
- Coordinated special events, catering services, and private parties to generate additional revenue streams.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
- Created eye-catching visual displays for merchandising purposes, boosting impulse sales of featured products.
- Increased sales through effective menu planning, pricing decisions, and promotional activities.
Food and Beverage Trainer
Plantation Island Resort(Raffe Hotels & Resorts)
03.2022 - 06.2022
- Developed and implemented an effective training program for food and beverage staff.
- Conducted ongoing assessments of employee performance to ensure quality standards were met.
- Provided support, guidance, and feedback to new hires on food safety procedures.
- Created a comprehensive handbook detailing the duties and responsibilities of each position in the department.
- Assisted with menu changes by providing instruction on new dishes, ingredients, and preparation methods.
- Demonstrated proper techniques for setting tables, taking orders, serving food, clearing tables.
- Ensured compliance with all health regulations related to food service operations.
- Identified areas for improvement within the department through regular evaluations of staff performance.
- Coached employees on customer service skills such as active listening and problem-solving.
- Led team building activities to promote collaboration among team members in the kitchen environment.
Food and Beverage Associate
Fiji Airways
07.2019 - 01.2020
- Provided excellent customer service to guests in a timely and professional manner.
- Maintained cleanliness of dining areas by wiping down tables and chairs after customers had departed.
- Greeted customers upon arrival and took their orders promptly and courteously.
- Kept up-to-date with current menu items, specials, promotions, pricing, policies.
- Cleaned equipment such as blenders, juicers, coffee machines., according to company procedures.
- Ensured compliance with health department regulations regarding proper storage temperatures for food items.
- Prepared drinks according to recipes specified by the restaurant's menu selections.
- Worked closely with managers to ensure smooth operations during peak business times.
- Resolved customer complaints in an efficient and friendly manner.
- Trained new employees on restaurant protocols and procedures related to Food and Beverage services.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Collaborated with team to deliver timely service of items.
Food and Beverage Trainer
Fiji National University
01.2013 - 06.2019
- Developed and implemented an effective training program for food and beverage staff.
- Conducted ongoing assessments of employee performance to ensure quality standards were met.
- Created a comprehensive handbook detailing the duties and responsibilities of each position in the department.
- Coached employees on customer service skills such as active listening and problem-solving.
- Identified areas for improvement within the department through regular evaluations of staff performance.
- Led team building activities to promote collaboration among team members in the kitchen environment.
- Participated in weekly meetings with management teams to discuss upcoming events or promotions.
- Established protocols for handling customer complaints or concerns in a timely manner.
- Oversaw food preparation, production and presentation according to quality standards.
Food and Beverage Pre Opening Team Leader
Como Laucala Island Resort
02.2009 - 11.2012
- Coordinated and managed special teams, including kickoffs, punt returns, and field goals.
- Developed and implemented practice plans for special team drills.
- Assisted in recruiting new players for the special teams unit.
- Provided feedback to coaches regarding strategies used by opposing teams during games.
- Organized scouting reports on upcoming opponents' special teams units.
- Displayed strong leadership skills when instructing players on technique or strategy.
- Communicated effectively with other coaches regarding strategy changes or adjustments needed during games.
- Attended weekly staff meetings to discuss upcoming game plans and strategies.
- Conducted post-game evaluations after each contest to review performances from both sides of the ball.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Worked with boosters, parents, and school administrators to handle support functions.
- Implemented strategic game plans tailored to exploit opposing teams' weaknesses.
- Oversaw the distribution and maintenance of team equipment and uniforms.
Education
Intermediate Certificate - OHS Module 1&2
Fiji National University
Nadi, Fiji IslandCertificate III - Certificate III in Early Childhood
Australian College
Sydney, NSW08-2025
Diploma - Hospitality Management
Swiss Institute
Melbourne, VIC09-2024
Intermediate Certificate - Train of Trainers Module 1 & 2
Fiji National University
Nadi, Fiji Island03-2022
Trade Diploma in Restaurant Services - Restaurant Services/Food And Beverage
Fiji National University
Nadi, Fiji Island04-2020
Skills
- Portioning
- Staff Leadership
- Portion Control
- Ingredient Preparation
- Employee Training
- Time Management
- Customer Relations
- Relationship Building
- Customer Seating
- Customer Service Excellence
- Problem-Solving
- Complaint Handling
- Clear Communication
- Training and Development
- Performance Improvement
- Guest Service
- Flexible Schedule
- Food and beverage planning
- Food hygiene and safety
- Certified beverage specialist
Accomplishments
- Collaborated with team of 7 in the development of Staff Dining Area.
- Collaborated with team of 7 in the development of changing our staff menu for balance and healthy menu.
Affiliations
- Landscaping and Gardening
- Sports- Netball and Volleyball
- Volunteering
Languages
Fiji
Professional
Hindi
Limited
English
Professional
Maori
Elementary
Certification
- Responsible Service of Alcohol
- First Aid Training
- OHS Training
- Food Handlers
Accor Heartist board group
Fortunate to be a part of this member. Our main focus is to develop and implement few ideas and strategies for our staff well being and health every month.
Building ideas of how each and every heartist member contribute successfully in running of the hotel and reward them every month for their hard work.
Timeline
Food and Beverage Specialist
Pullman Bunker Bay Resort
10.2022 - 10.2024
Food and Beverage Trainer
Plantation Island Resort(Raffe Hotels & Resorts)
03.2022 - 06.2022
Food and Beverage Associate
Fiji Airways
07.2019 - 01.2020
Food and Beverage Trainer
Fiji National University
01.2013 - 06.2019
Food and Beverage Pre Opening Team Leader
Como Laucala Island Resort
02.2009 - 11.2012
Intermediate Certificate - OHS Module 1&2
Fiji National University
Certificate III - Certificate III in Early Childhood
Australian College
Diploma - Hospitality Management
Swiss Institute
Intermediate Certificate - Train of Trainers Module 1 & 2
Fiji National University
Trade Diploma in Restaurant Services - Restaurant Services/Food And Beverage
Fiji National University
Similar Profiles
Salote Tabuhiga ViqasiSalote Tabuhiga Viqasi
Guest Service Agent at Pullman Bunker Bay ResortGuest Service Agent at Pullman Bunker Bay Resort
Salote Tabuhiga ViqasiSalote Tabuhiga Viqasi
Guest Service Agent at Pullman Bunker Bay ResortGuest Service Agent at Pullman Bunker Bay Resort
JACOB MOKOITJACOB MOKOIT
Concierge Agent at Pullman Doha Hotel West BayConcierge Agent at Pullman Doha Hotel West Bay