Alivia Harrison
Prahran,VIC
Summary
Knowledgeable, ambitious and dedicated customer service professional skilled in communication accompanied by resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
12
12
years of professional experience
Work History
Private Nanny
Private Client
Middle Park, VIC
06.2022 - Current
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with light housekeeping duties as well as running errands.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared healthy, age-appropriate snacks and meals.
- Engaged with children on individual basis to build positive relationships.
Front of House Team Member
Blue Tongue Wine Bar
Elwood, VIC
06.2022 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
Resident Support Officer
Victorian Government, Covid Quarantine Victoria, Hotel Quarantine
07.2020 - 04.2022
- Ensure the highest level of Infection Prevention and Control (IPC) standards, including prolonged use of N95 face masks, shields and gowns
- Communicate in an effective and empathetic manner whilst maintaining psychical distancing measures and strict IPC adherence
- Mitigate risks within an operationally critical and ever-changing environment, ensuring resident safety and satisfaction is maintained
- Quickly and clearly escalate issues to the Team Leader via two-way radios
- Strong customer service experience in an operational environment
- Support COVID-19 entry and exit screening, undertaking temperature and identification checks at the start and the finish of each shift
- A collaborative mindset and ability to work effectively in large, culturally diverse teams
- Demonstrable conflict management experience and personal accountability
Cabin Crew
Virgin Australia
Melbourne
03.2019 - 09.2020
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Conducting safety briefings on board
- Assisting our special needs guests
- Administering first aid
- Preparing and delivering food and beverage services
- Providing exceptional customer service to ensure we exceed our guest's expectations on board our aircraft
Concierge/ Sales receptionist
Mercedes-Benz
Melbourne
01.2018 - 03.2019
- Act as first point of contact for all customers
- Providing excellent customer service and support
- Consistently displaying a professional attitude, whilst managing the demands of both internal and external customers
- Continually building rapport with existing customers with the aim of growing repeat business
- Maintaing company reputation and creditability at all times through the provision of professional customer service delivery
- Answering incoming telephone calls with the ability to comprehend customers needs
- Maintain clean and professional appearance of the showroom and customer lounge
- Assist customers with refreshments
Aftermarket Sales Consultant
Berwick Motor Group
01.2017 - 12.2017
- Selling car care products for new and used vehicles
- Building instant rapport with customers
- Maintain excellent customer service
- Achieving all sales targets and KPI’s
- Operate as the lead point of contact for any matters specific to my department
- Negotiating with customers and having to manage relationships with suppliers to maximise profit margins
- Generating and handling warranties
- Key knowledge of products / services
Store Manager/ Barista
Calvino Coffee
Baxter
01.2014 - 12.2016
- Build and maintain strong long lasting customer relationships
- Banking and Change twice weekly, for four separate Calvino stores
- Managing staff/ holding staff meetings when necessary
- Rostering all staff, ensuring maintenance of wage costs
- Hiring and firing staff
- Updating all Master reports and sending off staff hours
- Operate as the lead point of contact for any matters specific to my stores including dealing with customer complaints
- Working with and maintaining relationships with suppliers
- Handling all invoices
- Inventory control & merchandising stock
- Ordering and ensuring timely and successful delivery of all stock
- Having to deal with external parties to organise repairs on equipment
- Key knowledge of products & deciding when to hold promotions
- Maintaining excellent OHS procedures
- Ability to manage multiple projects at one time
- Achieving sales targets
Renewal Caller
DTS
01.2013 - 12.2013
- Cold calling for donations- Bowel Cancer Australia
- Renewal calling on donations for the Australian Childhood foundation
- Maintain an excellent phone manner
Education
Certificate III in Tourism -
Holmesglen Institute
Year 12 Cert -
Parkdale Secondary College
Advanced Diploma of Beauty Therapy -
Helene Abicair College
First Aid and CPR certification -
Skills
- Direct experience in working with teams and interacting with all levels of management to meet organizational and company objectives
- Ability to remain calm and professional when confronted with difficult or abnormal situations
- Prioritize work effectively, have strong customer focus and responsiveness
- Able to work without direct supervision, to set own daily targets, prioritize these based on business impact criticality and to escalate any unmitigated problems in appropriate time
- Excellent work ethic
- Bubbly and assertive self-starter, capable of forming and maintaining positive and productive working relationships both independent, and as part of a team
- Excellent communication and organizational skills, highly efficient and capable of multitasking
Timeline
Private Nanny
Private Client
06.2022 - Current
Front of House Team Member
Blue Tongue Wine Bar
06.2022 - Current
Resident Support Officer
Victorian Government, Covid Quarantine Victoria, Hotel Quarantine
07.2020 - 04.2022
Cabin Crew
Virgin Australia
03.2019 - 09.2020
Concierge/ Sales receptionist
Mercedes-Benz
01.2018 - 03.2019
Aftermarket Sales Consultant
Berwick Motor Group
01.2017 - 12.2017
Store Manager/ Barista
Calvino Coffee
01.2014 - 12.2016
Renewal Caller
DTS
01.2013 - 12.2013
Certificate III in Tourism -
Holmesglen Institute
Year 12 Cert -
Parkdale Secondary College
Advanced Diploma of Beauty Therapy -
Helene Abicair College