Alivia Harrison
Prahran,VIC
Summary
Knowledgeable, ambitious and dedicated customer service professional skilled in communication accompanied by resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
12
12
years of professional experience
Work History
Private Nanny
Private Client
06.2022 - Current
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with light housekeeping duties as well as running errands.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared healthy, age-appropriate snacks and meals.
- Engaged with children on individual basis to build positive relationships.
Front of House Team Member
Blue Tongue Wine Bar
06.2022 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
Resident Support Officer
Victorian Government, Covid Quarantine Victoria, Hotel Quarantine
07.2020 - 04.2022
- Ensure the highest level of Infection Prevention and Control (IPC) standards, including prolonged use of N95 face masks, shields and gowns
- Communicate in an effective and empathetic manner whilst maintaining psychical distancing measures and strict IPC adherence
- Mitigate risks within an operationally critical and ever-changing environment, ensuring resident safety and satisfaction is maintained
- Quickly and clearly escalate issues to the Team Leader via two-way radios
- Strong customer service experience in an operational environment
- Support COVID-19 entry and exit screening, undertaking temperature and identification checks at the start and the finish of each shift
- A collaborative mindset and ability to work effectively in large, culturally diverse teams
- Demonstrable conflict management experience and personal accountability
Cabin Crew
Virgin Australia
03.2019 - 09.2020
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Conducting safety briefings on board
- Assisting our special needs guests
- Administering first aid
- Preparing and delivering food and beverage services
- Providing exceptional customer service to ensure we exceed our guest's expectations on board our aircraft
Concierge/ Sales receptionist
Mercedes-Benz
01.2018 - 03.2019
- Act as first point of contact for all customers
- Providing excellent customer service and support
- Consistently displaying a professional attitude, whilst managing the demands of both internal and external customers
- Continually building rapport with existing customers with the aim of growing repeat business
- Maintaing company reputation and creditability at all times through the provision of professional customer service delivery
- Answering incoming telephone calls with the ability to comprehend customers needs
- Maintain clean and professional appearance of the showroom and customer lounge
- Assist customers with refreshments
Aftermarket Sales Consultant
Berwick Motor Group
01.2017 - 12.2017
- Selling car care products for new and used vehicles
- Building instant rapport with customers
- Maintain excellent customer service
- Achieving all sales targets and KPI’s
- Operate as the lead point of contact for any matters specific to my department
- Negotiating with customers and having to manage relationships with suppliers to maximise profit margins
- Generating and handling warranties
- Key knowledge of products / services
Store Manager/ Barista
Calvino Coffee
01.2014 - 12.2016
- Build and maintain strong long lasting customer relationships
- Banking and Change twice weekly, for four separate Calvino stores
- Managing staff/ holding staff meetings when necessary
- Rostering all staff, ensuring maintenance of wage costs
- Hiring and firing staff
- Updating all Master reports and sending off staff hours
- Operate as the lead point of contact for any matters specific to my stores including dealing with customer complaints
- Working with and maintaining relationships with suppliers
- Handling all invoices
- Inventory control & merchandising stock
- Ordering and ensuring timely and successful delivery of all stock
- Having to deal with external parties to organise repairs on equipment
- Key knowledge of products & deciding when to hold promotions
- Maintaining excellent OHS procedures
- Ability to manage multiple projects at one time
- Achieving sales targets
Renewal Caller
DTS
01.2013 - 12.2013
- Cold calling for donations- Bowel Cancer Australia
- Renewal calling on donations for the Australian Childhood foundation
- Maintain an excellent phone manner
Education
Certificate III in Tourism -
Holmesglen Institute
Year 12 Cert -
Parkdale Secondary College
Advanced Diploma of Beauty Therapy -
Helene Abicair College
First Aid and CPR certification -
Skills
- Direct experience in working with teams and interacting with all levels of management to meet organizational and company objectives
- Ability to remain calm and professional when confronted with difficult or abnormal situations
- Prioritize work effectively, have strong customer focus and responsiveness
- Able to work without direct supervision, to set own daily targets, prioritize these based on business impact criticality and to escalate any unmitigated problems in appropriate time
- Excellent work ethic
- Bubbly and assertive self-starter, capable of forming and maintaining positive and productive working relationships both independent, and as part of a team
- Excellent communication and organizational skills, highly efficient and capable of multitasking
Timeline
Private Nanny
Private Client
06.2022 - Current
Front of House Team Member
Blue Tongue Wine Bar
06.2022 - Current
Resident Support Officer
Victorian Government, Covid Quarantine Victoria, Hotel Quarantine
07.2020 - 04.2022
Cabin Crew
Virgin Australia
03.2019 - 09.2020
Concierge/ Sales receptionist
Mercedes-Benz
01.2018 - 03.2019
Aftermarket Sales Consultant
Berwick Motor Group
01.2017 - 12.2017
Store Manager/ Barista
Calvino Coffee
01.2014 - 12.2016
Renewal Caller
DTS
01.2013 - 12.2013
Certificate III in Tourism -
Holmesglen Institute
Year 12 Cert -
Parkdale Secondary College
Advanced Diploma of Beauty Therapy -
Helene Abicair College
First Aid and CPR certification -
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