ALI Waqas Sohail
Arundel,ACT
Summary
I am committed to personal growth and seek opportunities to develop new skills and lead change.
Dedicated graduate with a strong customer service background seeking a part-time role in retail or hospitality. Skilled in complaint handling, efficient payment processing, and delivering exceptional client experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Al-Rafay Cash & Carry
- Processed customer transactions accurately and efficiently, handling cash and card payments with precision
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience
- Managed high-volume customer traffic during peak hours, prioritizing efficiency while maintaining a friendly and approachable demeanor
Event Coordinator
Casamento Event Complex
2023.07 - 2023.12
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Hospitality
The Tourism Co
2023.02 - 2023.06
- Provided hospitality and support to visitors and meeting attendees.
- Enhanced guest satisfaction by implementing innovative hospitality programs and services.
- Received positive guest feedback for attentive service and genuine hospitality.
- Coordinated promotional activities to increase customer awareness of hospitality services.
Chef
Shawarma Hub
2019.01 - 2019.06
- Ensure the highest quality standards for taste, texture, and presentation of shawarma dishes.
- Collaborating with the head chef to create new variations in taste and incorporate innovative flavors and ingredients.
- Preparing of toppings and sauces to be used in shawarma.
Education
Master of Science - International Tourism And Hospitality Management
Griffith University
Gold Coast, QLD08.2026
Bachelor of Science - Aviation
The University of Lahore
Lahore, Pakistan01.2023
Skills
- Customer Support
- Team Collaboration
- POS System Operation
- Food quality
- Kitchen Management
- Hospitality services
- Hospitality industry
- Hospitality
- Hospitality operations
- Hospitality background
Certification
Successful Completion of EASA Modules
Timeline
Event Coordinator
Casamento Event Complex
2023.07 - 2023.12
Hospitality
The Tourism Co
2023.02 - 2023.06
Chef
Shawarma Hub
2019.01 - 2019.06
Customer Service Associate
Al-Rafay Cash & Carry
Master of Science - International Tourism And Hospitality Management
Griffith University
Bachelor of Science - Aviation
The University of Lahore
Successful Completion of EASA Modules
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