Alix Lambert
Deanside,VIC
Summary
With a 14-year background in hospitality and customer service, I offer a self-motivated demeanor and a talent for fostering exceptional customer relationships. The flexibility of my home office setup complements my work style. I am deeply committed to quality, equipped with leadership and customer service skills, eye for detail, problem-solving, and computer skills. My dedication to customer satisfaction is the most critical aspect to my success.
Overview
16
16
years of professional experience
Work History
Venue Manager
Newport Social Club
Newport , 3015
10.2021 - Current
- Reception/Admin duties
- Developed customer relationships for satisfaction and repeat business
- Established service standards, monitored performance, ensured compliance with regulations
- Organised event calendar, scheduled staff, implemented efficiency strategies
- Resolved customer issues promptly, provided staff training, managed maintenance activities
- Delegated work, formed strategic client relationships, provided leadership and mentoring
- Completed opening, closing, and shift change tasks, maintained operational standards daily
- Prepared staff schedules, assigned duties
- Utilized computer software for tracking orders, creating invoices, and managing customer accounts.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Assistant Manager
Newport Social Club
Newport , VIC
01.2019 - 10.2021
- Completed opening, closing, and shift change tasks, maintained operational standards daily
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Maintained professional demeanor by staying calm in all situations.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed positive relationships with customers through friendly interactions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
Duty Manager
The Tigers Clubhouse
06.2017 - 01.2019
- Completed opening, closing, and shift change tasks, maintained operational standards daily
- Reception/Admin duties
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maternity Leave
Time Off Work
08.2014 - 06.2017
Assistant Manager
The Golden Fleece Hotel
01.2012 - 08.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Admin/Function Supervisor
Zagame's Brunswick Hotel
01.2010 - 01.2012
- Completed opening, closing, and shift change tasks, maintained operational standards daily
- Reception/Admin duties
- Conducted training and change management processes to improve operations.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Apprentice Hairdresser
Francapelli Academy
Hawthorn , Vic
02.2008 - 03.2010
- Assisted senior hairdressers with reception duties such as booking appointments, handling payments.
- Attended training sessions conducted by senior staff members to update skillset.
- Prepared dyes, tints or bleaches needed for colouring procedures according to instructions from a qualified hairdresser.
- Kept records of services provided including information about products used.
- Provided friendly customer service throughout the entire appointment process.
- Organised workstations and ensured that they were well stocked with necessary supplies.
Education
Refresher Course of RSG -
VGCCC
01-2024
Refresher Course of RSA -
VGCCC
01-2023
Gaming Licence Renewal
VCGLR
2019
Diploma - Management
Workplace Training Strategies
2014
Refresher Course of RSG And RSA
Summers Elite
2012
TAB Operation Licence/Safe Control Tabcorp
Tabcorp
2011
Gaming Industry Employee Licence
VCGLR
2009
Skills
- Resolving customer complaints
- Invoicing
- Staff management
- Strategic planning
- Decision-making
- Adaptability
- Employee training
- Accurate money handling
- Excellent judgment
- Time management
- Customer-focused
- Outgoing and energetic
- Multitasking
- Strong communication skills
- Assisting customers
- Business-focused
- Relationship Building
- Writing and verbal communication
- Task Prioritization
- Venue supervision
- Scheduling
- Paperwork Processing
- Conflict Resolution
- Attention to Detail
- Remote Office Availability
- Problem-Solving
- Computer Skills
- Customer Service
- Verbal Communication
- Self-Directed
- Networking
- Teamwork and Collaboration
References
Available on request
Timeline
Venue Manager
Newport Social Club
10.2021 - Current
Assistant Manager
Newport Social Club
01.2019 - 10.2021
Duty Manager
The Tigers Clubhouse
06.2017 - 01.2019
Maternity Leave
Time Off Work
08.2014 - 06.2017
Assistant Manager
The Golden Fleece Hotel
01.2012 - 08.2014
Admin/Function Supervisor
Zagame's Brunswick Hotel
01.2010 - 01.2012
Apprentice Hairdresser
Francapelli Academy
02.2008 - 03.2010
Refresher Course of RSG -
VGCCC
Refresher Course of RSA -
VGCCC
Gaming Licence Renewal
VCGLR
Diploma - Management
Workplace Training Strategies
Refresher Course of RSG And RSA
Summers Elite
TAB Operation Licence/Safe Control Tabcorp
Tabcorp
Gaming Industry Employee Licence
VCGLR
Similar Profiles
Ryan PiatrowRyan Piatrow
Gaming Supervisor at Newport Social ClubGaming Supervisor at Newport Social Club
Valentina GhisaysValentina Ghisays
Customer Service Experience at Newport Coast Volleyball ClubCustomer Service Experience at Newport Coast Volleyball Club
Callie BushCallie Bush
Bartender and Beverage Cart Attendent at Newport National Golf ClubBartender and Beverage Cart Attendent at Newport National Golf Club