Ryan Piatrow
Deanside Vic,VIC
Summary
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Gaming Supervisor
Newport Social Club
09.2012 - Current
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Promoted safety awareness among staff members by enforcing strict adherence to established security protocols.
- Evaluated team members regularly to identify areas for professional development opportunities or disciplinary action as needed.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
Assistant Manager
Victoria on Hyde
11.2009 - 09.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Gaming Attendant
Victoria on Hyde Hotel
06.2007 - 11.2009
- Performed cash handling duties, provided change and balanced money at end of shift.
- Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
- Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
Bar/Bottleshop Attendant
Southport Workers Club
10.2006 - 05.2007
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
TAB Operator
Yarraville Club
11.2002 - 08.2006
- Provided on-the-job training to newly hired workers and team members.
- Followed instructions and procedures to complete assigned tasks.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Timber Yard Hand
Mitre 10
09.1998 - 11.2002
- Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
- Stocktake duties
- Money handling
- Assisting with deliveries
- Ensured timely completion of projects with effective collaboration and communication among team members.
Education
High School Diploma -
Skills
- Customer Relations
- Problem Resolution
- Documentation
- Staff Training
- Building rapport
- Spreadsheets
- Order Processing
- Money handling abilities
- Computer Proficiency
- Team Development
Timeline
Gaming Supervisor
Newport Social Club
09.2012 - Current
Assistant Manager
Victoria on Hyde
11.2009 - 09.2012
Gaming Attendant
Victoria on Hyde Hotel
06.2007 - 11.2009
Bar/Bottleshop Attendant
Southport Workers Club
10.2006 - 05.2007
TAB Operator
Yarraville Club
11.2002 - 08.2006
Timber Yard Hand
Mitre 10
09.1998 - 11.2002
High School Diploma -
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