Aliya Abdullahi
Auburn
Summary
Demonstrated dedication and professionalism in administrative and customer service roles, consistently displaying a strong commitment to efficiency and client satisfaction. Possess over four years of valuable experience in receptionist and data entry positions, contributing to the smooth operation of office environments across various sectors. Committed to providing exceptional support to both clients and teams, utilising strong organisational skills and a detail-oriented approach to deliver quality service.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Hodgson Accounting and tax
01.2023 - 01.2025
- Proficient in Microsoft Office Suite, including Excel, Word, and Outlook
- Strong organisational skills and attention to detail
- Excellent communication and customer service skills
- Experience managing a multi-line phone system and greeting clients in a professional manner
- Knowledge of basic accounting principles and terminology
- Ability to prioritise tasks and manage multiple projects simultaneously
- Experience scheduling appointments and coordinating meetings for staff members
- Familiarity with office equipment
- Ability to maintain confidentiality and handle sensitive information with discretion
- Experience with data entry and filing documents in an organised manner
Receptionist
Visage Aesthetics Clinic
12.2022 - 01.2024
- Provided exceptional customer assistance, ensuring a positive shopping experience, and addressing customer needs with professionalism and attentiveness
- Proficiently processed various types of sales transactions, including cash purchases, credit cards, and EFTPOS, utilising the point-of-sale system accurately and efficiently
- Maintained well-stocked shelves and organised attractive displays, creating an inviting and visually appealing shopping environment
- Assisted with stocktake activities and order management, ensuring inventory accuracy and timely replenishment of merchandise
- Demonstrated a customer-centric approach, actively listening to and addressing customer inquiries, concerns, and preferences to meet their individual needs effectively
- Uphold and consistently adhered to company values, reflecting the organisation’s standards of integrity, quality, and customer satisfaction
Data Entry Assistant and Receptionist
Five-star Family Day Care
11.2020 - 12.2022
- Acted as the first point of contact for visitors and clients, providing a warm and professional greeting, contributing to a positive atmosphere
- Managed data entry tasks, ensuring accurate record-keeping and maintaining an organised and efficient database, directly supporting office operations
- Coordinated appointments, schedules, and communications between staff, parents, and external parties, ensuring smooth daily operations
- Demonstrated strong attention to detail in organising and preparing documents for both data input and client communications
- Maintained confidentiality and handled sensitive information with discretion, aligning with the trust and professionalism expected in a receptionist role
- Fostered a positive client experience by addressing inquiries and concerns promptly, demonstrating excellent customer service skills
Education
High School - ATAR
Al Faisal College
Bachelor of Arts -
Western Sydney University
06-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Verbal and written communication
- Greeting and seating clients
Certification
- Working with Children’s check
- National police check
- Driver’s license
- First Aid & CPR
- Certificate III in Individual support
Professional Assets
- In addition to my aptitude for quick learning, I actively contribute to team efforts in meeting project and stock deadlines.
- I strongly value the principles of teamwork and a harmonious work environment, which is reflected in my positive attitude towards colleagues and management.
- Proficiently organise meetings, taking accurate minutes and promptly disseminating information to all staff via email communication.
- Successfully orchestrated community meetings involving educators and parents, fostering open dialogue and collaboration.
- Effectively communicated COVID-19 restrictions and provided guidance on office access and staff availability to our valued clients.
- Pioneered the development of a cohesive platform to enhance unity within clientele, facilitating improved communication and service delivery.
Timeline
Receptionist
Hodgson Accounting and tax
01.2023 - 01.2025
Receptionist
Visage Aesthetics Clinic
12.2022 - 01.2024
Data Entry Assistant and Receptionist
Five-star Family Day Care
11.2020 - 12.2022
- Working with Children’s check
- National police check
- Driver’s license
- First Aid & CPR
- Certificate III in Individual support
High School - ATAR
Al Faisal College
Bachelor of Arts -
Western Sydney University
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