Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Aliya Ali

Minto,NSW

Summary

Versatile Administration Officer with a proven track record of effectively managing diverse tasks and competing priorities. Over three years of experience in the of health, driving improvements to quality, productivity, and service. Possesses superior organizational, communication, and problem-solving abilities. A competent Administration Officer knowledgeable in managing files and schedules. Eager to contribute expertise to help the organization and improve operations. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Administration Officer

NSW Health
07.2024 - Current
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Care Assistance

Campbelltown Hospital
02.2022 - 06.2024
  • Assisting RN with bed care, Unpacking and organising the storeroom, Picking up medication from pharmacy, Picking up PPE, Bed making, Assisting RN with showering patients, Transferring patients
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
  • Developed strong relationships with patients'' families, providing guidance on how they could best assist their loved ones throughout the caregiving journey.

Care Assistance

Home Instead
01.2022 - 06.2022
  • Helping the clients with household work, Going out with clients for daily grocery shopping, Assisting clients with personal care
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Store Assistant

Gift and Gadget Blacktown
10.2016 - 09.2019
  • Greeting and serving customers as they enter the store, Advising and assisting customers, Handling complaints or forwarding serious issues to the manager on duty, Conducting customer transactions, Replenishing the supply of stock on the shelves, Assisting with store deliveries, Merchandising the store, Processing Inventory
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.

Assistant in Nursing

Bankstown Lidcombe Hospital
10.2014 - 10.2014
  • Administration of hospital, Assisted nurses and followed up daily tasks, Attended to patients needs with the guide of professional Health Workers, Aided in helping patients by shadowing nurses
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Assistant supervisor

Hydro Produce Flemington
02.2012 - 03.2013
  • Monitoring of product quality, Reporting problems to mitigate safety issues, Pulling and packing products based on daily orders, Meet specifics of customer orders in a timely manner, Utilization of continuous improvements mindset and assisted in identifying opportunities to improve process

Education

Bachelor of Policing -

Western Sydney University
Liverpool, NSW

Bachelor of Science -

Western Sydney University
Bankstown, NSW

Certificate III in Health Service Assistance -

Sydney TAFE NSW

Completion of Higher school Certificate -

Bankstown Senior College

Certificate III Business Services Bankstown Senior College -

Bankstown Senior College

Skills

  • My native languages are Dari and Hazaragi I am also fluent in Urdu and English I have excellent communication skills and I am eager to speak with people and learn new things from them I always strive for excellence in all my work, and I make sure achieve the best possible outcome I can competently use most computer programs and I find it easy to pick up instructions about new technology
  • Office Management
  • Administrative Support
  • Customer Relations
  • Documentation and control
  • Relationship Building
  • Customer Service

Volunteer Experience

  • Australian Blood Bank, Ongoing, Blood donations
  • SV Scalabrini Village Austral NSW, 07/2016, Team member
  • Westmead Hospital, 06/2016, Assisted professional medical health practitioners

References

  • Melissa Moroney, 0287383938
  • Deni Koswara, 0436019992

Timeline

Administration Officer

NSW Health
07.2024 - Current

Care Assistance

Campbelltown Hospital
02.2022 - 06.2024

Care Assistance

Home Instead
01.2022 - 06.2022

Store Assistant

Gift and Gadget Blacktown
10.2016 - 09.2019

Assistant in Nursing

Bankstown Lidcombe Hospital
10.2014 - 10.2014

Assistant supervisor

Hydro Produce Flemington
02.2012 - 03.2013

Bachelor of Policing -

Western Sydney University

Bachelor of Science -

Western Sydney University

Certificate III in Health Service Assistance -

Sydney TAFE NSW

Completion of Higher school Certificate -

Bankstown Senior College

Certificate III Business Services Bankstown Senior College -

Bankstown Senior College

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Aliya Ali