Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aliya Baluch

Perth,WA

Summary

Compassionate and motivated professional with a strong commitment to supporting individuals, families, and communities. Skilled in providing practical assistance, emotional support, and advocacy to people from diverse backgrounds. Experienced in building trusting relationships, understanding client needs, and delivering person-centred care. Strong communication skills, a collaborative approach, and the ability to work independently or as part of a team. Dedicated to continuous learning and developing skills to better support clients and improve community wellbeing.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Champion Centre Customer Service Officer

City Of Armadale
11.2023 - Current
  • Improved overall well-being of clients through effective resource referrals.
  • Developed and maintained accurate records of programs and services.
  • Developed strong rapport with clients, fostering trust and open communication.
  • Provided crisis intervention services to individuals experiencing emotional distress or critical situations.
  • Helping Team Organize Events
  • Managing Company Email Inbox
  • Approached issues proactively to best meet current and future community needs.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.

Insurance Claims Consultant

TSA Telco Group
01.2023 - 04.2023
  • Followed up with customers on unresolved issues
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Taking Inbound and Outbound calls
  • Using Microsoft, Excel , OneNote


All Rounder Barista

Globe Coffee House Patisserie & Restaurant
08.2022 - 12.2022
  • Used POS System to accurately enter orders and process payments
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Served coffee/Food
  • Booking Reservations over the phone
  • Managing Bookings


All Rounder Barista

Gracies Cafe
04.2022 - 07.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Restocked Fridges
  • Packaged bagels, muffins and other food items for customer purchase.

Education

Certificate III in Community Services - CHC32015 - Community Service

South Metropolitan TAFE
Perth, WA
09-2025

Skills

  • Client Support
  • Client advocacy
  • Community engagement
  • Relationship building
  • Client needs assessments
  • Teamwork and collaboration
  • Customer Service
  • Data Entery
  • Microsoft Excel
  • Computer Proficiency
  • Professional telephone demeanour
  • Recordkeeping strengths
  • Spreadsheets
  • Call Management
  • Administrative Support

Certification

  • Professional Development Training
  • Curtin University Virtual Reality Healing Session
  • Safe & Together Training Model - Host Agency Department Of Communities
  • Working With Children's Check
  • Leadership Certificate


Timeline

Champion Centre Customer Service Officer

City Of Armadale
11.2023 - Current

Insurance Claims Consultant

TSA Telco Group
01.2023 - 04.2023

All Rounder Barista

Globe Coffee House Patisserie & Restaurant
08.2022 - 12.2022

All Rounder Barista

Gracies Cafe
04.2022 - 07.2022

Certificate III in Community Services - CHC32015 - Community Service

South Metropolitan TAFE

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Aliya Baluch