Aliya Bilal

Sales Assistant (Casual), Angel's Trumpet – Melbourne, VIC.|Holiday and Christmas trading periods.

• Delivered excellent customer service in a busy retail environment, assisting with product selection, inquiries, and transactions.
• Operated POS systems, handled cash and card payments, and applied promotions and discounts accurately.
• Maintained store presentation through visual merchandising, restocking, and general cleaning duties.
• Developed product knowledge tailored to a niche retail market to enhance customer engagement.
• Supported sales goals by monitoring floor traffic, upselling products, and resolving customer concerns professionally.

Seasonal Christmas Casual, TK Maxx – Northland, VIC.

• Maintained a tidy and well-stocked shop floor, managed fitting room operations, and supported visual merchandising efforts.
• Conducted stocktakes, security-tagged merchandise, and organized inventory in both front-of-house and back-dock areas.
• Delivered high-quality customer service by assisting with product inquiries, and ensuring a positive shopping experience.
• Contributed to a clean, efficient, and visually appealing retail environment during peak trade periods.

Café All-Rounder, Black Waffle – Melbourne, VIC.|Dec. 2021 – May 2022

• Provided friendly and efficient customer service, taking orders, operating the till, and preparing coffee, sandwiches, and gelato.
• Maintained cleanliness of the café by wiping tables, managing waste, and ensuring a welcoming environment for guests.
• Assisted with food prep and ingredient chopping to support peak service times during lunch and dinner rushes.
• Conducted stock takes and collaborated with kitchen staff to ensure order accuracy and timely service.
• Demonstrated strong multitasking, communication, and teamwork skills in a fast-paced hospitality setting.

Crew Member, McDonald's – Preston, VIC.| Mar 2021 – Jul 2021

• Delivered fast, friendly service across the front counter, drive-through, and takeaway operations during rotating day and night shifts.
• Prepared and served food and beverages, including fries, desserts, and drinks, while ensuring compliance with food safety standards.
• Entered customer orders accurately, accommodated special requests, and maintained clear communication with kitchen staff.
• Restocked supplies, maintained clean and sanitized workstations, and upheld hygiene protocols throughout the restaurant.
• Supported team efficiency by organizing storage areas and assisting with cleaning duties to ensure a welcoming dining environment.