Aliya Malik
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lifeguard
Reservoir Leisure Centre, Melbourne Sports and Aquatics Centre (MSAC) and Crown Hotels Melbourne
04.2021 - Current
- Awareness of different risks across several different pools and aquatic environments
- I ensure safety of patrons through high level surveillance, high level of customer service, communication and my awareness of risks and hazards
- Respond to and report incidents and provide first aid.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Team leader and education instructor
Life Saving Victoria
10.2019 - Current
- In my role as Team Leader I had the responsibility of oversee LSV OWLE programs and management of education instructors on shift
- I am responsible for the risk management, stakeholder engagement, instructor supervision and OH&S of the program and for ensuring the program's instructing methods and techniques are consistently applied at all times in an enthusiastic, professional and safe manner.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Member
Woolworths supermarkets
11.2017 - 07.2022
- As a team member on front end (customer facing), this requires strong interpersonal skills I am friendly and polite to a diverse and large number of customers per shift
- Working as a part of a team to ensure customers have a positive experience in store
- Some of the skills and tasks I was required to do in this role include; cash handling, POS operation, picking online orders, stock management and manual handling.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Waitress
Caffe Strada
07.2017 - 08.2021
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Effective and clear communication, so the complete job is done from point of order, barista, kitchen, delivery and payment
- Use of POS system technology to take orders and process payments
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Education
Bachelor of International Relations -
La Trobe University
Melbourne, VIC11.2023
Diploma of Languages - Chinese
La Trobe University
Melbourne, VIC11.2024
Skills
- Problem-solving abilities
- Conflict resolution
- Effective communication
- Critical Thinking
- Customer Service
- Emergency Response
- Team coordination
- Cultural Awareness
- Research
Languages
Chinese (Mandarin)
Limited Working
Timeline
Lifeguard
Reservoir Leisure Centre, Melbourne Sports and Aquatics Centre (MSAC) and Crown Hotels Melbourne
04.2021 - Current
Team leader and education instructor
Life Saving Victoria
10.2019 - Current
Team Member
Woolworths supermarkets
11.2017 - 07.2022
Waitress
Caffe Strada
07.2017 - 08.2021
Bachelor of International Relations -
La Trobe University
Diploma of Languages - Chinese
La Trobe University
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