Aliyah Beaver
North Perth,WA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching team with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
GIN Bali Youth Conference Bali 2015
Canggu Community School, Bali
- GIN Conferences are a network of local GIN change makers working with their community to create positive change on an international, national or local scale
- GIN Conferences are student-led and organized gathering that value the community.
Team Member
Mc Donalds
10.2017 - 09.2018
- Assisting in training new crew members
- Rectifying customer complaints
Babysitting Young Children
Team Member
Woolworths
09.2018 - 01.2022
- Cashier
- Service Supervisor
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Assistant Customer Service Manager
Woolworths
01.2022 - 07.2022
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Developed strong relationships with customers, ensuring a positive experience and cultivating repeat business.
- Coordinated team schedules to maintain optimal coverage during peak service hours.
Customer Service Manager
Woolworths
07.2022 - Current
- Increased team productivity by providing ongoing training and support to customer service team.
- Managed a team of customer service team, fostering a positive work environment focused on teamwork and collaboration.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from team members regarding areas where improvements could be made.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
University of Notre Dame
Canggu Community School
Shenton College
11.2019
Edgewater Primary School
01.2012
Skills
- Customer Service
- Time Management
- Team Coordination
- Organizational Skills
- Decision Making
- Leadership Abilities
Personal Information
Date of Birth: 11/05/2002
References
Georgia Staton, Assistant store manager, 0413569801
Timeline
Customer Service Manager
Woolworths
07.2022 - Current
Assistant Customer Service Manager
Woolworths
01.2022 - 07.2022
Team Member
Woolworths
09.2018 - 01.2022
Team Member
Mc Donalds
10.2017 - 09.2018
GIN Bali Youth Conference Bali 2015
Canggu Community School, Bali
Babysitting Young Children
University of Notre Dame
Canggu Community School
Shenton College
Edgewater Primary School
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