Aliyah Johnson
Brisbane
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sport Administrator
Moreton Bay College
05.2024 - 08.2025
- Oversee and manage all school athletic programs, including planning, scheduling, and coordinating sports events, practices, and competitions.
- Develop and implement strategies for program growth, student participation, and athletic excellence.
- Handle procurement of equipment, uniforms, and other necessary resources while maintaining inventory and cost control.
- Ensure all athletic activities comply with school policies, state regulations, and league rules.
- Organize sports fixtures, tournaments, and other events, ensuring effective communication and logistics. Manage transportation, facility bookings, and equipment needs for sports events
Front Desk Receptionist
BECYCLE Berlin
12.2024 - 06.2025
- Created a welcoming, high-energy environment while supporting studio operations, customer service, and community engagement in one of Berlin's leading boutique fitness studios..
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Membership Sales and Service Coordinator
One New Zealand Warriors (National Rugby League)
10.2022 - 05.2024
- Serve as the primary point of contact for prospective and current members, providing personalized assistance and guidance throughout their journey.
- Effectively communicate membership benefits, pricing structures, and promotional offerings whilst creating and implementing strategies to drive membership sales and retention.
- Collaborate with stakeholders and marketing teams to develop and implement strategies to attract new members and promote membership upgrades.
- Boosted membership retention by strategising with marketing for targeted campaigns.
- Maintain meticulous member records, ensuring accuracy and privacy compliance.
- Provide tailored support, enhancing member satisfaction and loyalty.
Sales Associate
Asics Oceania
12.2018 - 10.2022
- Received and processed cash and credit payments for in-store purchases, whilst demonstrating that customers come first by serving with a sense of empathy and urgency.
- Enthusiastically shared product knowledge whilst making recommendations based on each customer's personal needs and activities.
Game Day Floor Manager
Brisbane Bullets Basketball Club (National Basketball League)
10.2019 - 03.2022
- Created and implemented game day runsheet to ensure that equipment, silver bullets, prizes and other items are ready for activations/promotions.
- Efficiently managed game-day operations, ensuring seamless event execution.
- Oversaw precise setup and breakdown of game events, maintaining strict adherence to schedules.
- Supported team and corporate events, enhancing guest experience and satisfaction.
Game Day Operations Manager
Queensland Firebirds (National Super Netball League)
08.2020 - 05.2021
- Streamlined event processes, significantly boosting efficiency and team performance.
- Coordinated all game day activities at Queensland Firebirds, ensuring operational efficiency
- Served as a liaison, facilitating effective communication between Event Operations Staff and Team Managers
- Addressed pre, during, and post-match queries with precision
- Guided team to marshalling area during key match moments
- Played a key role in ensuring smooth match operations
Education
BBA - Sports Management
The University of Georgia
05-2018
Master in Business - Event Management & Marketing
Griffith University
12-2023
Skills
- Excellent telephone and email communication
- Ongoing client support
- MS Office expertise
- ARCHTICS Database
- Marketing initiatives
- Brand Awareness
- Relationship Building
- Multitasking
- Event planning
Certification
First Aid Certificate
Awards
Professional Track and Field Athlete
Australian National Team member
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
BECYCLE Berlin
12.2024 - 06.2025
Sport Administrator
Moreton Bay College
05.2024 - 08.2025
Membership Sales and Service Coordinator
One New Zealand Warriors (National Rugby League)
10.2022 - 05.2024
Game Day Operations Manager
Queensland Firebirds (National Super Netball League)
08.2020 - 05.2021
Game Day Floor Manager
Brisbane Bullets Basketball Club (National Basketball League)
10.2019 - 03.2022
Sales Associate
Asics Oceania
12.2018 - 10.2022
BBA - Sports Management
The University of Georgia
Master in Business - Event Management & Marketing
Griffith University
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