Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Aliyah Saldanha

Pemulwuy

Summary

Offering strong communication and organisational skills and a keen eye for detail, ready to thrive in office setting. Brings ability to quickly learn and adapt to new office procedures and software. Ready to use and develop communication and administrative skills in Office Administration/Reception role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Casual Bookseller

Harry Hartog Penrith
10.2023 - Current
  • Counter serving customers, processing purchase payments and returns on company POS system using proper cash-handling procedures accurately, minimising discrepancies. Maintaining up-to-date knowledge of store sales, payment policies and security standards.
  • Using consultative sales techniques to understand customer needs and recommend relevant products and services including recommending complementary purchases to customers, increasing revenue.
  • Developing strong rapport with customers and resolving customer complaints with empathy and swift problem-solving, maintaining a positive impression of the business.
  • Managing phone enquiries and regularly communicating, coordinating and collaborating with other Harry Hartog stores, suppliers and Head Office. Organising second hand book buying and Bibliotonic appointments etc.
  • Collaborating with management to create eye-catching displays that showcase popular titles or themes, increasing visibility for featured books.
  • Maintaining an up-to-date knowledge of current literary trends, and reading many titles regularly. Authoring book reviews and Book Blind Dates, ensuring accurate and engaging recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, including webstore, receiving and transferring stock, integrating secondhand books into the system, bibliotonic experiences, book displays, author promotional events etc, allowing for seamless shift coverage and reduced downtime.
  • Shelving and organising books and merchandise via genre and alphabetical order and maintaining well-stocked inventory of books and literary merchandise for customer needs.
  • Using in-store system to locate inventory and place special orders for customers. Organising item transfers from other Harry Hartog locations.
  • Providing exceptional customer service through active listening, addressing concerns promptly and professionally and contributing to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Supporting a positive work environment by collaborating with team members to achieve collective goals.
  • Flexibility and volunteering for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitoring customers for signs of security concerns and escalated issues to management.
  • Improving overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.

Associate Teacher BJP Physical Culture

Toongabbie Physie NFP
02.2022 - Current
  • Instructing Physical Culture programs for children between the age of 5-16 and ladies 17+.
  • Promoting a positive classroom environment by fostering respectful, open communication between students and teachers.
  • Helping lead teacher develop lesson plans to meet students' needs and manage class activities.
  • Adapting teaching methods to meet students' varying needs.
  • Conducting 1:1 classes with students wanting further supporting in improving performance.
  • Actively monitoring the health and welfare of students and maintaining regular communication with parents and guardians.
  • Participating in club meetings to provide input to colleagues about student achievements and improvement.
  • Increasing educational expertise and knowledge by participating in instructor-oriented workshops.
  • Contributing to successful club events by collaborating with fellow teachers on planning committees, coordinating logistics, and supervising student participants.
  • Observing children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Leading and choreographing stretch, strength and technique classes for children aged 5-16.
  • Organising and participating in fundraising and community events.


Dog Walker

Private Household
07.2023 - 04.2024
  • Ensuring dog is collected, walked and returned in safe condition
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences.
  • Secured dog collars and tags before starting walks to guarantee identification in emergencies.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Provided dog with water for adequate hydration on longer walks.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
  • Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
  • Actively monitoring health and welfare of dog
  • Regularly communicating with and organising shifts according to employer’s schedule

Casual

Two Birds Cafe Prospect
12.2022 - 02.2024
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Taking orders, serving customers, cash handling and overseeing payments. Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments. Documented customer orders and conveyed special requests to kitchen staff.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods. Worked effectively in fast-paced environment.
  • Supported fellow team members in achieving a smooth workflow during peak hours demonstrating respect, friendliness and willingness to help with day-to-day operations, working efficiently and productively.
  • Serving drinks and foods to customer tables and clearing and cleaning tables upon customer exit.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders. Plated cakes/pastires and made milkshakes, cold drinks and ice cream desserts for customers.
  • Maintained a clean and organised café environment, adhering to health and safety regulations. Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Setting up, serving and welcoming guests during event functions.

Education

Diploma Of Science - Science

University of Western Sydney
Quakers Hill, NSW
01-2026

High School -

Catherine McAuley Westmead
Westmead, NSW
07.2023

Skills

  • Excellent written and verbal communication
  • Creative thinking
  • Team collaboration
  • Self-motivation
  • Customer Service
  • Reliability and punctuality
  • Problem solving
  • Meticulous attention to detail
  • Microsoft and Google applications
  • Documentation and recordkeeping
  • Inbound call reception
  • Infectious positive attitude

Accomplishments

  • Produced a national winning team in the 9-12 year age category for BJP Physical Culture, in 2024.

Certification

Sporting

  • Australian Physie and Dance Association (APDA) National 5th Place 2024
  • Bjelke Petersen School of Physical Culture (BJP) Senior National Finalist 2024, 2023
  • Awarded APDA Club 2000 Senior Club Champion and Senior Sportsmanship Award 2024
  • Awarded BJP Toongabbie Physie Club Highest Achiever 2024, 2023
  • Awarded BJP Toongabbie Physie Club Overall Dance Champion 2023, 2022, 2021
  • Awarded Toongabbie Physie Club Overall Club Champion 2019
  • BJP Physical Culture Junior National Finalist 2019
  • BJP Physical Culture National Semi-Finalist 2022, 2020, 2018, 2016, 2015


Academic

  • All4 Units Awarded High Distinction Term1 Diploma of Science 2024
  • Awarded Certificate of Distinction in NSW Big Science Competition 2022
  • Elected as Student Representative Council Member 2021
  • First place in the Catherine McAuley Creative Writing Competition 2021
  • Awarded Certificate of Outstanding Academic Achievement 2021, 2020, 2019
  • First and second place in the Digital Art Category Shine Art Competition 2019

Interests

  • Avid reader
  • Listening to music
  • Dancing and teaching dance
  • Creative writing
  • Scrap booking, sewing and crochet
  • Spending time with my dog

Timeline

Casual Bookseller

Harry Hartog Penrith
10.2023 - Current

Dog Walker

Private Household
07.2023 - 04.2024

Casual

Two Birds Cafe Prospect
12.2022 - 02.2024

Associate Teacher BJP Physical Culture

Toongabbie Physie NFP
02.2022 - Current

Diploma Of Science - Science

University of Western Sydney

High School -

Catherine McAuley Westmead

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Aliyah Saldanha