ALIZA AYAI
Fawkner,VIC
Summary
Presently I am looking for a job where I can utilise the skills I have acquired in my previous working experiences. I have extensive background working in fast paced, demanding roles where I have become adept at building rapport with customers and completing repetitive work to a high standard. These roles have instilled in me the importance of following instructions and working effectively in the team. Additionally, it has instilled in me the importance in following OH&S standards, such as maintaining a clean work site and ensuring tasks are completed in the correct way to avoid injury. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer service representative
Polite People
01.2022 - Current
- Ambassador for different brands/events
- Promoting products - rapidly learn a product information
- Customer service - answer inquiries etc
Customer Service
Magic Hand Car Wash-Cafe Hoppers Crossing
01.2020 - 01.2020
- Cafe services
- Clean and prepare tables
- Taking orders
- Washing dishes including utensils
- Preparing and service food/beverages
- Operating a register - cash, EFTPOS and over phone payments
- Running shop floor in absence of manager
- Great computer skills - manage bookings, data entry etc
Customer Service
Magic hand Car Wash Spencer Street
01.2017 - 01.2018
- Operating a register - cash, EFTPOS and over phone payments
- Coffee making
- Taking orders
- Great computer skills
- Great computer skills - manage bookings, data entry etc
Food and Beverage Attendant
Siena's Function Centre
01.2016 - 01.2016
- Served food and beverages in a dining establishment
- Setting and arranging tables
- Greeting customers and presenting them with menus and beverage lists
- Taking orders and relaying them to kitchen and bar staff
- Serving food and beverages
- Opening bottles and pouring beverages
- Clearing tables and returning dishes and cutlery to kitchen
- Removing empty bottles and used glasses from tables, and refilling and replacing glasses
Hairdressing assistant / makeup artist
R&A Hairdresser
01.2015 - 01.2016
- I assisted the hairdressers by performing routine tasks in a hairdressing salon
- Cut, styled, coloured, straightened and permanently waved hair
- Treated hair and scalp conditions
- Styling hair into braids and adding hair extensions
- Applying general cosmetic and corrective make-up
- Arranging appointments and collecting payments
- Cleaning work areas and sanitizing instruments
- Evaluating beauty therapy processes and products
- Receiving bookings, arranging appointments, and maintaining client records
Education
Cert III Make-up -
Inner Melbourne
01.2019
Year 11 -
Emmaus Catholic College
01.2013
Skills
- Approximately 6 years' experience working in customer service
- Excellent communication and interpersonal skills - able to build rapport, professionally respond to concerns and deescalate charged emotions
- Experience operating a POS system - process cash, EFTPOS, over phone payments and end of day processing
- Strong computer skills - able to use Microsoft Office and can learn new programs required
- Motivated, honest, reliable, and punctual
- Inventory control and merchandising
- Problem solving
- Product selection and knowledge with the ability to give personalized advice
- Experience in sales, marketing, and sales negotiations
- Team player
- Excellent time management ability
- Staff Training
- Sales expertise
References
- Omayma Idriss, Assistant Manager - Siena's Function Center, 0402 133 995
- Regina Manyang, Owner - R&A Hairdresser, 0403 025 211
- Daniel Harris, Owner - Magic Hand Car Wash - Café Hoppers Crossing, daniel@magichcw.com.au, 0422 759 915
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer service representative
Polite People
01.2022 - Current
Customer Service
Magic Hand Car Wash-Cafe Hoppers Crossing
01.2020 - 01.2020
Customer Service
Magic hand Car Wash Spencer Street
01.2017 - 01.2018
Food and Beverage Attendant
Siena's Function Centre
01.2016 - 01.2016
Hairdressing assistant / makeup artist
R&A Hairdresser
01.2015 - 01.2016
Cert III Make-up -
Inner Melbourne
Year 11 -
Emmaus Catholic College
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