Aliza Bhandari
Burjuman, Dubai
Summary
Dynamic educator and customer service specialist with a proven track record at Global Village, enhancing client retention through exceptional service. Expert in curriculum development and classroom management, fostering significant academic progress and positive learning environments. Skilled in motivational techniques and customer engagement, achieving notable improvements in customer satisfaction and student outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service
Global Village
2023.10 - 2024.05
- Provided exceptional customer service, resulting in increased client retention rates.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Greeted incoming customers and provided reliable, friendly customer service.
Primary Teacher (Part Time)
Hostel Angel
2021.04 - 2023.08
- Assessed student progress through formative and summative assessment.
- Established high expectations for student behaviour and academic performance.
- Established positive relationships with parents through regular communication, fostering a supportive home-school partnership.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Taught core subjects of math, science, technology, and history.
Primary Teacher
Shree Saral Boarding School
2018.04 - 2021.01
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Designed daily lesson plans customized to student needs.
- Developed individualized learning plans for students with diverse needs, promoting academic success and personal growth.
- Maintained classroom through discipline, order and personal interactions.
Primary Teacher
Mamata English Boarding School
2016.05 - 2018.01
- Maintained positive and professional classroom environment throughout school year.
- Developed communicative relationships with students and parents to support learning.
- Developed positive rapport with students of various and diverse backgrounds.
- Created study guides, research materials and syllabi for students.
- Assessed student progress by administering tests and evaluating results.
Education
Bachelor's of Business Studies (Management)
Damak Multiple Campus
Damak, Jhapa, Nepal2021
10+2 (Higher Secondary)
Siddhartha Higher Secondary School
2016
SLC
Shree Mechi Secondary Boarding School
2014
Skills
- Effective customer service
- Customer Service and Engagement
- Customer Service Process Improvement
- Customer service mindset
- Creativity in Teaching
- Curriculum Development
- Motivational Techniques
- Parent-Teacher Communication
- Classroom Management
- Behavior Management
References
As per the request.
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service
Global Village
2023.10 - 2024.05
Primary Teacher (Part Time)
Hostel Angel
2021.04 - 2023.08
Primary Teacher
Shree Saral Boarding School
2018.04 - 2021.01
Primary Teacher
Mamata English Boarding School
2016.05 - 2018.01
Bachelor's of Business Studies (Management)
Damak Multiple Campus
10+2 (Higher Secondary)
Siddhartha Higher Secondary School
SLC
Shree Mechi Secondary Boarding School
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