Aliza Kumari
Gosford,NSW
Summary
Dynamic customer service professional with a proven track record at Muffin Break, excelling in delivering exceptional service and resolving client issues efficiently. Skilled in emotional resilience and first aid, I foster strong relationships and enhance customer satisfaction, contributing to improved service scores and team collaboration.
Developed strong interpersonal and organizational skills in caregiving environment, ready to transition into new field. Expertise in managing daily routines and providing empathetic support to individuals. Seeking to leverage these transferrable skills in dynamic and supportive workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Muffin Break
03.2025 - Current
- Trained stock team in merchandising, storage management and customer service.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Answered client queries and complaints to provide strong customer service.
- Streamlined communication channels for improved customer service quality and efficiency.
- Provided language translation services for customer service inquiries.
Carer
Catholic Care (FOR PLACEMENT)
11.2024 - 12.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
Customer Service
Soul Origin
02.2023 - 10.2023
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores [Number]%.
- Supported team with customer service issues, voids and returns.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
Education
Bachelor of Community Service - Family And Community Services
Acknowledge Education College
Surry Hills, NSW01-2028
Certificate IV - Ageing Support
Lead College
Parramatta, NSW03-2025
Skills
- Friendly customer service
- Excellent customer service skills
- Customer service and care
- Confidentiality and privacy
- Emotional resilience
- Hygiene maintenance
- Physical strength
- Assisting with mobility
- First aid and CPR
- Observational skills
- Team collaboration
- Respectful and compassionate
Accomplishments
- Successfully recruited and trained new customer service representatives.
- Resolved product issue through consumer testing.
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid Certification
- CPR/AED Certification
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service
Muffin Break
03.2025 - Current
Carer
Catholic Care (FOR PLACEMENT)
11.2024 - 12.2024
Customer Service
Soul Origin
02.2023 - 10.2023
Bachelor of Community Service - Family And Community Services
Acknowledge Education College
Certificate IV - Ageing Support
Lead College
Similar Profiles
Harika Chowdary BudavatiHarika Chowdary Budavati
Manager of Operations at Muffin BreakManager of Operations at Muffin Break
Claire McDonaldClaire McDonald
Self-Employed Duty Manager at Muffin Break InvercargillSelf-Employed Duty Manager at Muffin Break Invercargill
Tauana Kamurate De SouzaTauana Kamurate De Souza
Assistant Manager at Muffin BreakAssistant Manager at Muffin Break