ALIZAIN SADRUDDIN
Burwood,VIC
Summary
To secure a position as a customer care support representative in a dynamic organization where my exceptional communication skills, problem-solving abilities, and customer-centric approach can be utilized to ensure customer satisfaction and maintain a positive brand image.
Overview
3
3
years of professional experience
Work History
Uniqlo Sales Associate
Westfield Knox
2023.10 - 2024.01
- Stay updated on the company's products and services, staying informed of changes or updates that may affect customer support
- Meet service level agreements (SLAs), respond to inquiries, and resolve issues within a specified time frame
- Maintain a positive brand image by providing exceptional customer service and resolving issues quickly and efficiently
- Respond to customer reviews and feedback when necessary
- Keep track of and report on customer feedback and common issues, and work with other teams to implement improvements to products, services, or processes
Brand Associate
Old Navy U.S.A
2020.08 - 2021.11
- Respond to customer inquiries via phone, email, or chat promptly and courteously
- Identify and resolve customer issues or complaints, providing solutions or workarounds to ensure customers are satisfied with the company's products or services
- Provide technical support to customers, helping them troubleshoot issues or guiding them through technical processes
- Maintain accurate records of customer interactions, including inquiries, issues, complaints, and resolutions, in the company's customer relationship management (CRM) system
- Collaborate with other teams, such as product development, sales, or technical support, to resolve complex customer issues
- Identify opportunities to upsell or cross-sell products or services to customers
Education
Bachelor of Business -
Deakin University
Melbourne, VIC11.2025
Skills
- Excellent communication skills
- Active listening
- Empathy
- Problem-solving abilities
- Technical aptitude
- Patience and resilience
- Time management
- Attention to detail
- Multi-tasking
- Positive attitude
ROLE:
Customer Support Specialist
Timeline
Uniqlo Sales Associate
Westfield Knox
2023.10 - 2024.01
Brand Associate
Old Navy U.S.A
2020.08 - 2021.11
Bachelor of Business -
Deakin University
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