Alka Sandhu
Security Officer + Visitor Liaison
Clyde North
Summary
Dedicated and professional Visitor Liaison and Security Officer with extensive experience ensuring the safety, security, and positive experience of all visitors, staff, and guests. Skilled in effective communication, situational awareness, and conflict resolution, with a proactive approach to visitor management and site security. Highly organized, dependable, and passionate about delivering excellent customer service while upholding organizational standards and safety protocols.
Overview
7
7
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Visitor Liaison
Gatehouse Security
01.2023 - Current
- Protected facilities by monitoring premises and surveillance feeds to ensure visitor and staff safety
- Responded swiftly to incidents, including emergencies, to prevent harm or damage
- Prepared detailed reports on property damage, theft, and unauthorised persons
- Assisted visitors with directions and site information professionally
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Security Officer
Team Signal 88
01.2021 - Current
- Conducted x-ray screenings and ensured no prohibited items entered premises
- Provided security during court sessions and de-escalated potential incidents calmly
- Escorted vulnerable individuals, offering assistance with dignity and care
- Responded to medical emergencies by administering first aid
- Reported suspicious activities and persons to law enforcement.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Court Security Officer
Screening People
01.2021 - 12.2021
- Enhanced courthouse security by conducting thorough entry screenings and managing access control.
- Promoted a culture of vigilance and preparedness among courthouse staff by participating in educational sessions on security best practices and emergency response procedures.
- Assisted in emergency situations with quick response times and effective coordination with law enforcement agencies.
- Played an active role in developing new strategies for enhancing courthouse security based on assessments of existing measures'' effectiveness.
- Collaborated with fellow court security officers to conduct regular inspections of courthouse facilities, identifying and addressing any potential vulnerabilities.
Receptionist
Ramada Encore
01.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certificate II - Security Operations
Certificate IV - Security Management
Certificate of Business Management - undefined
The Imperial College of Australia
Melbourne, VICBachelor of Arts - Journalism and Psychology
Punjab University
Skills
- Interpersonal skills
- Communication skills
- Visitor check-in, Sign-in processes, ID issuance
- Monitoring CCTV, Patrolling
- Managing security breaches
- Conflict resolution, De-escalation
Certification
Certificate II in Security Operations
Timeline
Visitor Liaison
Gatehouse Security
01.2023 - Current
Security Officer
Team Signal 88
01.2021 - Current
Court Security Officer
Screening People
01.2021 - 12.2021
Receptionist
Ramada Encore
01.2019 - 01.2021
Certificate IV - Security Management
Certificate of Business Management - undefined
The Imperial College of Australia
Bachelor of Arts - Journalism and Psychology
Punjab University
Certificate II - Security Operations
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