Summary
Overview
Work History
Skills
References
Timeline
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Alkhair Mohamed

Brisbane ,Qld

Summary

Experienced professional with expertise across corporate learning systems and government administration. As a Learning Capability System Manager, managed and optimized Learning Management Systems (SuccessFactors and Workday), overseeing user management, content coordination, workflow optimization, and reporting to boost learner engagement and compliance. As a Senior Administrative Officer (AO6), delivered high-level administrative and project support in the government sector, including contract administration, procurement financial approvals, and stakeholder coordination. Skilled at streamlining processes, leveraging digital platforms like CRM and SharePoint, and delivering reliable, high-quality solutions across both corporate and government environments.

Overview

3
3
years of professional experience

Work History

Learning Capability System Manager

Hastings Deering CAT
03.2025 - 10.2025
  • Drove the successful administration and optimization of enterprise Learning Management Systems (SuccessFactors and Workday), ensuring reliability, scalability, and an engaging learner experience across the organization.
  • Streamlined user management by handling complex workflows, enrollments, and permissions with precision, guaranteeing accurate learner data and compliance with organizational and audit standards.
  • Led the rollout of key LMS improvements, configuring triggers, learning pathways, and automation that improved learner journeys, boosted engagement, and reduced administrative bottlenecks.
  • Partnered with content developers, instructional designers, and project teams to design, upload, and curate high-quality digital learning resources, aligning all content with strategic capability frameworks and business goals.
  • Provided expert technical support, resolving access issues, troubleshooting system errors, and escalating critical incidents minimizing downtime and ensuring uninterrupted delivery of learning programs.
  • Delivered insightful analytics and reporting, tracking learner progress, compliance completion rates, and system performance; equipped senior managers and project leads with actionable insights that informed workforce development decisions.

Senior Administrative Officer (AO6)

community recovery
06.2024 - 03.2025
  • Played a pivotal role in ensuring smooth and efficient operations within a high-performing government team, handling critical administrative tasks with precision and reliability.
  • Expertly managed complex scheduling, documentation, and data processes, maintaining organization and accuracy under tight deadlines.
  • Delivered strong support for contracts and procurement by efficiently processing purchase orders, updating key records, and liaising professionally with suppliers to meet government standards.
  • Assisted senior managers by preparing clear reports, tracking project milestones, and coordinating meetings that kept teams aligned and focused on objectives.
  • Maintained impeccable records and systems that consistently met audit requirements, and facilitated transparent reporting.
  • Fostered effective communication and collaboration across multiple departments and external partners, quickly resolving issues to avoid delays.
  • Recognized for a proactive approach, outstanding organization, and commitment to excellence, driving team success even in fast-paced and demanding environments.

Team Coordinator & Administrative Officer (AO4)

community recovery
10.2023 - 06.2024
  • Delivered high-level administrative support to a dynamic procurement and contract management team, handling a variety of tasks across finance, procurement, and contract administration.
  • Prepared and managed contracts, including entering tender details and processing contract variations, ensuring all information was accurate and progressed promptly through financial approval channels.
  • Supported contract managers by coordinating contractor performance plans and maintaining all relevant contract documentation, contributing to effective contract lifecycle management.
  • Acted as a key communication link between internal teams and external stakeholders, ensuring all parties were kept informed and project goals were aligned.
  • Assisted the project team with daily operational activities, including scheduling, record-keeping, and administrative problem-solving to help achieve team objectives smoothly and on time.
  • Played an active role in improving team processes and maintaining compliance with departmental policies and procedures.

Administrative Officer (A03)

community recovery
01.2023 - 07.2023
  • Delivered comprehensive administrative support across HR, finance, records management, and project systems to ensure smooth operational workflows.
  • Coordinated meetings, prepared and distributed minutes, compiled reports, and maintained accurate registers and spreadsheets to support project teams effectively.
  • Oversaw regional vehicle fleet logistics, coordinated in-house training sessions, managed travel bookings, and provided facilities support.
  • Managed mail and courier services, car park and security access, reception duties, and responded promptly to public and internal inquiries.
  • Ensured strict compliance with WH&S standards, information governance, and departmental policies.
  • Consistently provided excellent service to internal and external stakeholders, resolving issues swiftly and professionally.

Skills

  • User management, content coordination
  • Reporting and analytics to track learner progress
  • Contract administration and procurement support
  • Tender documentation and variation management
  • Financial approval processes
  • Stakeholder communication and coordination
  • Document control, SharePoint management, and CRM systems
  • Meeting coordination, minute-taking, and project support
  • Compliance with government policies and audit standards
  • Time management, prioritization, and process improvement

References

References available upon request.

Timeline

Learning Capability System Manager

Hastings Deering CAT
03.2025 - 10.2025

Senior Administrative Officer (AO6)

community recovery
06.2024 - 03.2025

Team Coordinator & Administrative Officer (AO4)

community recovery
10.2023 - 06.2024

Administrative Officer (A03)

community recovery
01.2023 - 07.2023

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Alkhair Mohamed