Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alkira Jabus

Shepparton

Summary

Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience. Currently seeking for a new job that I can work around my Nursing studies to help develop my skills and experience. My current job has had unforeseen changes within the company that has led to less casual shifts being available.

Overview

5
5
years of professional experience

Work History

Disability Support Worker

Aruma Disability Services
09.2024 - Current
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.

Retail Assistant/Shift Supervisor

Big W
11.2022 - 09.2024
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Bartender

Skky Bar
04.2022 - 12.2022
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Hospitality Worker

Branditt Avenue Pizzeria
01.2021 - 12.2022
  • Identified and resolved customer complaints concerning food or lodging.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Assisted with preparing pizzas and pastas.

Personal Care Assistant

Shepparton Villages
10.2020 - 12.2022
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Received consistent positive feedback from residents and their families due to exceptional care delivery.
  • Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
  • Promoted social interaction for isolated seniors through engaging group activities.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Completed regular check-ins and progress report for each client.

Waitress/Barista

Crazy Cow Cafe
04.2022 - 09.2022
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.

Aged and Disability Support Worker

Rumbalara Co-op
07.2021 - 01.2022
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Participated in clinical supervision to maintain professional development.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Conducted in-home visits to provide supportive services.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.

Kitchen Hand

Menarock Life
11.2019 - 11.2020
  • Followed recipes and chef instructions to prepare food correctly.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Assisted in setting up and breaking down kitchen stations.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.

Education

Certificate III - Individual Support

GoTafe
11.2020

Certificate II - Community Services

Flexible Learning Centre
11.2019

Diploma - Nursing

GOTAFE
Shepparton, VIC
07-2027

Skills

  • Housekeeping and meal preparation
  • Personal care
  • Problem-solving
  • Independent living support
  • Relationship building
  • Disability awareness
  • Documentation and reporting
  • Client confidentiality
  • Incident reports
  • Disability services
  • Meal planning
  • Individual support plans
  • Risk assessments
  • Emotional support
  • Transportation assistance
  • Client transportation
  • Elderly care
  • Personal growth support
  • Medication organization
  • Feeding assistance
  • Progress documentation
  • Lifestyle support
  • Respite care
  • Long-term care
  • Active listening
  • Verbal and written communication

Timeline

Disability Support Worker

Aruma Disability Services
09.2024 - Current

Retail Assistant/Shift Supervisor

Big W
11.2022 - 09.2024

Bartender

Skky Bar
04.2022 - 12.2022

Waitress/Barista

Crazy Cow Cafe
04.2022 - 09.2022

Aged and Disability Support Worker

Rumbalara Co-op
07.2021 - 01.2022

Hospitality Worker

Branditt Avenue Pizzeria
01.2021 - 12.2022

Personal Care Assistant

Shepparton Villages
10.2020 - 12.2022

Kitchen Hand

Menarock Life
11.2019 - 11.2020

Certificate II - Community Services

Flexible Learning Centre

Certificate III - Individual Support

GoTafe

Diploma - Nursing

GOTAFE

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Alkira Jabus