Alkira Jabus
Summary
I am a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. I am also, a hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments.
Overview
4
4
years of professional experience
Work History
Retail Assistant/Shift Supervisor
Big W
11.2022 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Managed efficient cash register operations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Bartender
Skky Bar
04.2022 - 12.2022
- Mixed unique and interesting cocktails for customers, including bar specials.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed strict recipes and drink measurements to minimize product used.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Hospitality Worker
Branditt Avenue Pizzeria
01.2021 - 12.2022
- Identified and resolved customer complaints concerning food or lodging.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Accurately operated cash register to process customer payments.
- Processed orders on POS system and accepted cash and charge payments.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Assisted with preparing salads and cold food items.
Personal Care Assistant
Shepparton Villages
10.2020 - 12.2022
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained frequent supervision of residents unable to call for assistance.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Promoted social interaction for isolated seniors through engaging group activities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Conferred with supervisor to discuss patient condition and medical care.
- Completed regular check-ins and progress report for each client.
Waitress/Barista
Crazy Cow Cafe
04.2022 - 09.2022
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Used cash registers and credit card machines to cash out customers.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new servers on restaurant policies and procedures.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Aged and Disability Support Worker
Rumbalara Co-op
07.2021 - 01.2022
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Participated in clinical supervision to maintain professional development.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conducted in-home visits to provide supportive services.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
Kitchen Hand
Menarock Life
11.2019 - 11.2020
- Pushed, pulled and transported large loads and objects.
- Followed recipes and chef instructions to prepare food correctly.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Managed time to juggle multiple tasks simultaneously with ease.
- Assisted in setting up and breaking down kitchen stations.
- Cleaned and maintained work areas, equipment and utensils.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Lifted and carried heavy materials.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Trained new staff on food preparation and safety procedures.
- Provided support during large events or functions through efficient task delegation among kitchen staff members.
- Maintained composure and work quality while under stress.
Education
Certificate III - Individual Support
GoTafe
Shepparton, VIC11.2020
Certificate II - Community Services
Flexible Learning Centre
Shepparton, VIC11.2019
Skills
- Team Cooperation
- Product Merchandising
- Retail transactions processing
- POS System Operation
- Register Opening and Closing
- Building Customer Loyalty
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
- Staff Support
- Store Organization
- Safety and Cleanliness Standards
- Cash Handling
- Store Opening and Closing
- POS Software
- Customer Service
- POS Systems
- Adaptability and Resilience
- Creative Thinking
- Care Planning
- Problem Identification
- Meeting planning
- Safety Compliance
- Needs Assessment
- First aid and safety
- Palliative Care
- Schedule Management
- Teamwork and Collaboration
- Decision-Making
- Effective leader
Timeline
Retail Assistant/Shift Supervisor
Big W
11.2022 - Current
Bartender
Skky Bar
04.2022 - 12.2022
Waitress/Barista
Crazy Cow Cafe
04.2022 - 09.2022
Aged and Disability Support Worker
Rumbalara Co-op
07.2021 - 01.2022
Hospitality Worker
Branditt Avenue Pizzeria
01.2021 - 12.2022
Personal Care Assistant
Shepparton Villages
10.2020 - 12.2022
Kitchen Hand
Menarock Life
11.2019 - 11.2020
Certificate III - Individual Support
GoTafe
Certificate II - Community Services
Flexible Learning Centre
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