Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allan Agsalda

Bexley,NSW

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Store Manager - Opposite Lock

Peter Warren Automotive
07.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Company Store Manager

Snap-on Tools Australia
10.2020 - 06.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

Mycar Tyre and Auto (Kmart Tyre and Auto)
10.2017 - 09.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

Delivery Coordinator / Customer Service

Toyota Motor Corporation Australia, TMCA
04.2006 - 08.2017

Company Fleet Delivery Coordinator

Workshop Coordinator

Mechanic

Manages vehicle deliveries and changeover of fleet vehicles to Toyota and Lexus employees and department to ensure customer satisfaction is maximised.

Provide assistance with Sales and Marketing Divisions on new model launch ensuring vehicles are ready for events on required launch dates.

Maintains reporting systems to provide the business with accurate and timely information to support planning, budgeting and forecasting activities.

Tyre Store Manager

Sydney City Toyota
11.1998 - 03.2006

Tyre Store Manager

Service Advisor

Workshop Controller

Quality Control

Mechanic

Education

Diploma - Business (Frontline Management)

St George TAFE
Kogarah, NSW
12-2007

Certificate IV - Business (Small Business Management)

St George TAFE
Kogarah, NSW
12-2006

Certificate III - Automotive Light Vehicle Mechanics

St George TAFE
Kogarah, NSW
12-2001

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Sales expertise
  • Staff management
  • Work Planning and Prioritization
  • Maximizing profitability
  • Operations oversight

Certification


  • NSW HR Driver's License
  • NSW License Motor Mechanic
  • AIS / AUVIS Examiner
  • CPR/AED Certification
  • First Aid Certification
  • Service Advisor Foundation, Toyota Institute Australia'

July 2017

  • Communication, Influence & Confidence, Toyota Institute,

July 2010

Timeline

Store Manager - Opposite Lock

Peter Warren Automotive
07.2022 - Current

Company Store Manager

Snap-on Tools Australia
10.2020 - 06.2022

Store Manager

Mycar Tyre and Auto (Kmart Tyre and Auto)
10.2017 - 09.2020

Delivery Coordinator / Customer Service

Toyota Motor Corporation Australia, TMCA
04.2006 - 08.2017

Tyre Store Manager

Sydney City Toyota
11.1998 - 03.2006


  • NSW HR Driver's License
  • NSW License Motor Mechanic
  • AIS / AUVIS Examiner
  • CPR/AED Certification
  • First Aid Certification
  • Service Advisor Foundation, Toyota Institute Australia'

July 2017

  • Communication, Influence & Confidence, Toyota Institute,

July 2010

Diploma - Business (Frontline Management)

St George TAFE

Certificate IV - Business (Small Business Management)

St George TAFE

Certificate III - Automotive Light Vehicle Mechanics

St George TAFE
Allan Agsalda