Allan Carroll
Chinchilla,QLD
Summary
Branch manager with proven success in inventory management, financial oversight, and team leadership. Focused on improving customer satisfaction and operational efficiency. Achieved significant cost reductions while enhancing service delivery.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Branch Manager
The Pump House
Nambour, QLD
11.2025 - 02.2026
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Oversaw inventory management and ensured stock levels met customer demand.
- Planned work schedules to maintain adequate staffing levels.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Maintained cleanliness and organization of the branch environment for safety compliance.
Assistant Store Manager
Wide Bay Industrial Group
Maryborough, QLD
05.2024 - 10.2025
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised sales staff and provided training on product knowledge and customer service.
- Coordinated inventory management, including stock replenishment and organization.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Conducted regular audits of merchandise to ensure compliance with company policies.
Branch Manager
Reece Group Pty Ltd
Emerald, QLD
06.2003 - 06.2021
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Conducted regular team meetings to discuss goals and operational updates.
- Developed strategies to increase customer satisfaction and loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Oversaw inventory management and ensured stock levels met customer demand.
- Collaborated with suppliers to streamline order processes for efficiency.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Maintained cleanliness and organization of the branch environment for safety compliance.
- Performed regular audits of financial records in order to ensure accuracy.
- Established strong working relationships with external partners such as vendors and suppliers.
Education
Some College (No Degree) - Retail Managment
TAFE QLD
QLDSkills
- Inventory management
- Operations management
- Budget management
- Financial analysis
- Customer support
- Client relations
- Staff training
- Team leadership
- Operational management
- Risk management
- Problem solving
- Attention to detail
Certification
- Drivers license
- Forklift licence
- MR Truck license
- First Aid Certificate
Affiliations
- Member of Rotary Australia 20 years
Timeline
Branch Manager
The Pump House
11.2025 - 02.2026
Assistant Store Manager
Wide Bay Industrial Group
05.2024 - 10.2025
Branch Manager
Reece Group Pty Ltd
06.2003 - 06.2021
Some College (No Degree) - Retail Managment
TAFE QLD