Allan Cheng
Oakleigh South,Australia
Summary
I have completed a Bachelor of Science Degree at Monash University with a focus in physiology and molecular biology. I have a strong background in busy medical office administration and can manage patient appointment, medical records and front desk operation with a smooth and steady workflow. I am also skilled in patient communication, can adjust to new environments quickly, and a very fast learner too. I am a dedicated and reliable worker and take my job seriously at all times, consistently focusing on achieving results.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Alma Village Medical Centre
02.2024 - Current
- Using Medical applications such as Nookal and Best Practice as well as having Excel and all other computer skills.
- Organising paperwork for General Practitioners, Podiatrist, Physio and Pathology.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Banking and online claiming for the clinic and doctors every night.
- Managed multi-line phone system and pleasantly greeted patients, other hospitals / clinics and specialist departments.
- Maintained strict confidentiality of patient information, adhering to Medicare regulations and medical office policies.
- Scanning and faxing paperwork.
- Chasing up debtors.
CARTS SALES / BAR
ROYAL MELBOURNE GOLF CLUB
09.2022 - Current
- Driving on golf course to sell food and drinks
- Handing corporate functions
- Upselling when on course
- Working in bar to prepare drinks and beverages
- Picking up phone calls for party bookings and questions about events
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
RECEPTIONIST / BARTENDER / EXPEDITER
GENERAL PUBLIC
05.2022 - 01.2025
- Working in bar to prepare drinks and beverages
- Picking up phone calls for party bookings and questions about corporate events
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
EXPEDITER
SOUTHLAND ANGIES DUMPLINGS
03.2022 - 06.2022
- Making sure the kitchen is coming out with the right food and any changes made to the way dishes are prepared is correct
- Working in the bar
- Cashier collecting money and dealing with orders from phone calls and delivery apps
- Speaking in different languages
- Chinese, English and Cantonese
FOOD DELIVERY
DoorDash, Deliveroo
05.2021 - 05.2022
- Taking initiative to do everything myself
- Documented time of delivery to record completion of order
- Recorded weekly hours and mileage for accurate payment
RECEPTIONIST
GFLOORS PTY LTD
04.2017 - 02.2021
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Front desk reception and telephone service skills
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
CASHIER AND KITCHEN LINE WORKER
McDonalds
10.2014 - 08.2019
- Supervised a store alone overnight and managed new crews by teaching them skills to improve overall quality and performance
- Memorized procedures of all menu orders within a short time frame
- Handled work demand and pressure in a fast pace environment
- Delivered prompt and friendly customer service
- Familiar with the use of a cash register
- Experienced working with a team
PATHOLOGY DEPARTMENT
ST VINCENT'S HOSPITAL
05.2016 - 06.2016
- Handled medical equipment and understanding safety hazards of a science laboratory
CUSTOMER SERVICE
Bakers Delight
04.2014 - 05.2016
- Upselling and merchandising
- POS computer system
- First ever job experience
VOLUNTEER
Austin Hospital
12.2015 - 02.2016
- Caring for the elderly
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
VOLUNTEER
Salvos
04.2014 - 02.2015
- Engaged with others successfully using strong verbal and written communication skills
Education
Bachelor of Commerce and Science -
Monash University
Clayton, VIC01.2022
High School Diploma -
Mentone Grammar High School
Mentone, VIC01.2017
St James College
Bentleigh East, VIC01.2014
St Peters Primary School
Bentleigh East, VIC01.2011
Skills
- Appointment scheduling
- Fluent bilingual speaker of English and Chinese Mandarin
- Proficient in computer technology
- Medical terminology and billing
- Cash handling
- Front desk reception, operations and telephone service skills
- Working under pressure
- Strong independent worker
- Sales experience
Education Highlights
- Monash University, Clayton Campus, Clayton, VIC, 3800, Bachelor of Commerce and Science, 01/2018, 12/2022
- Mentone Grammar High School, Mentone, Mentone, VIC, 3194, High School Diploma, 01/2015, 12/2017
- St James College, Bentleigh East, Bentleigh East, VIC, 3167, 01/2012, 12/2014
- St Peters Primary School, Bentleigh East, Bentleigh East, VIC, 3167, 01/2004, 12/2011
Timeline
Medical Receptionist
Alma Village Medical Centre
02.2024 - Current
CARTS SALES / BAR
ROYAL MELBOURNE GOLF CLUB
09.2022 - Current
RECEPTIONIST / BARTENDER / EXPEDITER
GENERAL PUBLIC
05.2022 - 01.2025
EXPEDITER
SOUTHLAND ANGIES DUMPLINGS
03.2022 - 06.2022
FOOD DELIVERY
DoorDash, Deliveroo
05.2021 - 05.2022
RECEPTIONIST
GFLOORS PTY LTD
04.2017 - 02.2021
PATHOLOGY DEPARTMENT
ST VINCENT'S HOSPITAL
05.2016 - 06.2016
VOLUNTEER
Austin Hospital
12.2015 - 02.2016
CASHIER AND KITCHEN LINE WORKER
McDonalds
10.2014 - 08.2019
CUSTOMER SERVICE
Bakers Delight
04.2014 - 05.2016
VOLUNTEER
Salvos
04.2014 - 02.2015
High School Diploma -
Mentone Grammar High School
St James College
St Peters Primary School
Bachelor of Commerce and Science -
Monash University
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