Transportation professional prepared for role with extensive route management and passenger safety experience. Known for strong focus on punctuality and reliable service. Skilled in team collaboration and flexible in adapting to changing schedules and routes. Committed to ensuring safe and comfortable journey for all passengers.
Overview
22
22
years of professional experience
Work History
Bus Driver
Uzabus
01.2022 - Current
Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.
Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Engaged in continuous professional development, attending workshops on safety practices and customer service.
Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
Bus Driver
Tranzurban
01.2020 - 07.2022
Jobs include: bus driving, point of sale cash handling, Metlink route
Completed pre- and post-trip bus inspections for safe passenger transportation.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Transported passengers safely along prescribed routes according to tight schedules.
Acted calmly, productively and professionally under pressure for helpful emergency response.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.
Technician
Johnson Controls Wormald
01.2022 - 07.2022
Installation, fault finding and repair on existing and new operating systems to the required safety standards and to the satisfaction of the client
Adhere to company systems and procedures, Health and Safety, and QA policies at all times including NZ safety standards
Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
Reduced false alarms by performing routine preventive maintenance on all system components.
Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
Conducted comprehensive training sessions for new technicians, resulting in increased efficiency and knowledge within the team.
Identified potential hazards while conducting site visits, recommending appropriate corrective actions to clients to improve overall safety levels.
Telecommunications Technician
Downer EDI
07.2010 - 01.2019
FTTB/UFB project scoping activities in the Lower North Island and South Island, multi skilled technician working across different specialisation, next generation Fibre and Copper faults and maintenance, fault restoration and provisioning of Pots and DSL, VDSL, broadband lines
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Managed and prioritized customer service requests to achieve prompt resolution.
Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
Sales Representative
Telstraclear
01.2010 - 01.2019
Consistently exceeded sales targets of POTS and Broadband DSL bundles
Giving great communication with customers, giving excellent customer service and building rapport with new and existing customers
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Provided feedback from customers to product development team, influencing future product enhancements.
Utilized social media platforms to engage with potential customers and build brand awareness.
Streamlined sales process, reducing time from lead to close.
Implemented CRM tools to track customer interactions and sales progress.
Telecommunications Technician
Transfield Services
01.2007 - 01.2009
Copper faults and maintenance, fault restoration and provisioning of Pots and DSL, VDSL, broadband lines
Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
Implemented training programs to improve knowledge and skills of new technicians.
Creation of service orders using ICMS system, customer retention programme
Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
Achieved higher customer satisfaction ratings by streamlining communication processes between departments.
Served as a liaison between executive leadership and departmental staff, ensuring clear communication channels were maintained at all times.
Created detailed project plans outlining scope, timelines, resources required, and potential risks involved in each project phase.
Conducted thorough market research to gain valuable insights into competitors'' strategies and industry trends, informing future strategic decisions.
Coordinated multidisciplinary team meetings to discuss project progress regularly while addressing any concerns or obstacles in a timely manner.
Promoted a culture of continuous learning by providing ongoing training opportunities for team members, leading to improved skill sets and increased employee retention rates.