Allan Jnr Mutenda
Perth,Australia
Summary
Am a driven and empathetic undergraduate student currently majoring in Information Technology and Business. I have a strong passion for leadership and a commitment to lifelong learning. With experience in customer service, project management, and teamwork, I am adept at problem-solving, effective communication, and meeting deadlines. I am seeking a challenging role to apply my skills for shared growth and success.
Overview
3
3
years of professional experience
Work History
Stock Reller and Customer Service Representative
IGA Express
Murdoch, WA
07.2024 - 09.2024
- Efficiently managed stock by organizing and replenishing shelves to ensure product availability and customer satisfaction.
- Monitored inventory levels, conducted stock counts, and assisted with ordering to minimize discrepancies, and ensure accurate product tracking.
- Assisted customers with inquiries, provided product information, and resolved issues to enhance the shopping experience.
- Ensured visually appealing product displays to maximize sales opportunities.
- Worked closely with team members to maintain store standards and improve operational efficiency.
- Implemented organized stock displays, driving impulse purchases.
- Maintained a clean and inviting store environment, enhancing the customer experience.
Waitress and a Cook
Kailis Freemantle Fishmarket Café
Freemantle, WA
11.2023 - 06.2024
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable guest recommendations
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Ensured compliance with health regulations by maintaining the cleanliness of work areas, utensils, and equipment.
- Processed orders and sent them to kitchen employees for preparation.
- Collaborated with kitchen staff to ensure timely food delivery and quality.
- Resolved customer complaints swiftly, improving satisfaction ratings.
- Assisted in seating guests at tables or booths.
- Served alcoholic beverages responsibly, following state laws.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers and provided menus.
- Handled food safely, and cleaned spaces to protect customers from foodborne illness, and maintain proper sanitation.
Customer Service Agent
Tel-One Wi Retail Shop
Harare, ZIM
03.2022 - 08.2023
- Delivered outstanding customer support by proactively identifying and addressing client needs, ensuring a seamless customer experience.
- Analyzed customer inquiries to assess specific needs, enabling quick recommendations for suitable telecommunication solutions, such as data plans, packages, and technical support.
- Used deep knowledge of telecommunication products and services to offer personalized advice, enhancing customer satisfaction and loyalty.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Conferred with customers by telephone or in-person to provide information about products or services and take orders.
- Identified opportunities to improve customer service processes and procedures.
Education
Bachelor - Information and Technology and Business
Murdoch university
Perth, Western Australia01.2026
Skills
- Advanced Technical Skills
- Strong Interpersonal Communication
- Cross-Functional Collaboration
- Innovative Thinking
- Leadership
- Accountability
- Conflict Resolution
- Quick Learner
- Time management
- Customer relationship management (CRM)
- Product sales
- Sales Expertise
- Retail Operations Support
- Retail sales customer service
Accomplishments
- Best Leadership Secondary School
- 2 Gold Medals in U20 Basketball
- Best Travel and Tourism Project Award
- Extra Studies: Microsoft Excel Expert, Property Management Course
- Foundation of Finance
Hobbies and Interests
- Reading financial news, journal articles on economic updates
- Gym and fitness training
- Leadership Initiatives
- Artistic drawing
- Playing basketball
Training
- Customer Care @ Poland
- Leadership Youth Seminar @ Zimbabwe
Languages
- English
- French
- Shona
Languages
English
Native/ Bilingual
French
Limited
Afrikaans
Professional
References
Relationship – Manager
Mr. Grant
Manager at Kailis
Kailis Fishmarket Café
Perth, western Australia
Freemantle
Tel: +61411568229
Relationship - Father
Mr. A. Mutenda
Chief Risk Officer
Norsard Capital
Botswana, Gaborone
Allan.mutenda@gmail.com
Tel +26772814158
Timeline
Stock Reller and Customer Service Representative
IGA Express
07.2024 - 09.2024
Waitress and a Cook
Kailis Freemantle Fishmarket Café
11.2023 - 06.2024
Customer Service Agent
Tel-One Wi Retail Shop
03.2022 - 08.2023
Bachelor - Information and Technology and Business
Murdoch university
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