Allan Rowe
Kleinton,QLD
Summary
Dynamic General Manager with a proven track record at Aboriginal Family Legal Service Queensland, enhancing service delivery and fostering community partnerships. Expert in operational strategy and team performance management, I excel in cultural competency training and client experience enhancement, driving impactful outreach initiatives that empower Aboriginal families.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Aboriginal Family Legal Service Queensland
Toowoomba, QLD
06.2025 - Current
- Directed operational strategies to enhance service delivery for Aboriginal families.
- Managed team performance through regular coaching and feedback sessions.
- Collaborated with legal staff to improve access to essential legal services.
- Facilitated community outreach programs to raise awareness of legal rights.
- Developed partnerships with local organizations to support family initiatives.
General Manager
Carbal Medical Services
Toowoomba, QLD
01.2012 - 05.2025
- Directed operational strategies to enhance service delivery for Aboriginal families.
- Facilitated community outreach programs to raise awareness of legal rights.
- Managed team performance through regular coaching and feedback sessions.
- Implemented training programs for staff on cultural competency and sensitivity.
- Developed partnerships with local organizations to support family initiatives.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Education
Harristown High School
Toowoomba, QLDSkills
- Operational strategy
- Team performance management
- Cultural competency training
- Community outreach facilitation
- Legal services collaboration
- Service delivery improvement
- Partnership development
- Performance reporting
- Client experience enhancement
- Effective communication
- Problem solving
- Team building
- Risk management
- Performance improvements
- Time management
- Quality management
- Policy/program development
- Performance evaluations
- Staff supervision
- Team player
- Leadership
Affiliations
- Gardening
- Camping with the family
- Bbq's
- Family time
Accomplishments
- In 2022, I received the Indigenous Citizen of the Year award from the Toowoomba Regional Council
- In 2022, I received the NAIDOC Community Champion award
- In 2022, I received the Child Safety Indigenous awards Individual for working with the Department of Child Safety
Certification
- Certificate IV in Workplace Health and Safety
- Certificate IV in workplace rehabilitation
- Certificate IV in Training and Assessment
- Certificate III in Aboriginal and Torres Strait Islander primary health care
- Blue card
- Yellow card
References
References available upon request.
Timeline
General Manager
Aboriginal Family Legal Service Queensland
06.2025 - Current
General Manager
Carbal Medical Services
01.2012 - 05.2025
Harristown High School