Allan Shen
Sunshine West ,Victoria
Summary
Dynamic and customer-focused professional transitioning from a successful career as a skilled barista to pursue opportunities in the dynamic realm of retail. With a solid foundation in delivering exceptional service and a keen eye for detail, I bring a proven track record of fostering positive customer experiences and driving sales. Adaptable and enthusiastic, I am eager to leverage my strong interpersonal skills, product knowledge, and dedication to excellence to contribute effectively to the success of a retail team. Passionate about engaging with diverse clientele and committed to delivering results in a fast-paced environment, I am poised to excel in a new role within the retail sector.
Overview
4
4
years of professional experience
Work History
Sell Sneakers
Iron Sneakerhead
Melbourne, VIC
01.2021 - Current
- this short term business on instagram is run by me and my friend
- we purchase sneaker from various suppliers and sell them in Melbourne
- Skilled at working independently and collaboratively in a team environment.
Barista
Lovey Patisserie Cafe
Melbourne, VIC
11.2023 - 07.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Barista Shift Manager
Bonbons Bakery
Melbourne, VIC
09.2020 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Bachelor of Laboratory Medicine (honors) -
RMIT University
Melbourne, VICSimonds Catholic College - St. Mary's Campus
West Melbourne, VIC09.2022
Skills
- Food Serving and Preparation
- Equipment Checks and Assessments
- Display Maintenance
- Workstation Maintenance
- Order Processing
- Cash Handling Accuracy
- Sales proficiency
- Product Knowledge Expertise
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Lovey Patisserie Cafe
11.2023 - 07.2024
Sell Sneakers
Iron Sneakerhead
01.2021 - Current
Barista Shift Manager
Bonbons Bakery
09.2020 - 08.2023
Bachelor of Laboratory Medicine (honors) -
RMIT University
Simonds Catholic College - St. Mary's Campus