Summary
Overview
Work History
Education
Skills
References
Timeline
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Allan Tran

Bass Hill

Summary

Dynamic professional with a proven track record at Bankstown Sports Club, excelling in operations and customer service. Leveraged excellent interpersonal communication and critical thinking skills to enhance efficiency and foster a welcoming environment.

Proficient in data entry and Microsoft Office, consistently driving team performance and achieving operational excellence at QBE.

Overview

4
4
years of professional experience

Work History

Claims Officer

QBE
02.2024 - Current
  • Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
  • Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
  • Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
  • Continually updated knowledge on regulations, ensuring compliance and maintaining a high standard of professionalism in interactions with clients.

Responsible Gaming Officer

Bankstown Sports Club
06.2023 - 02.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Perform welfare checks on patrons that show signs of distress

Gaming Supervisor

Bankstown Sports Club
05.2022 - 02.2024
  • Enforced standards for recording customer and transactional information in computers.
  • Organized and delegated cache of daily tasks to achieve consistent casino operations.
  • Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
  • Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
  • Assigned training courses and oversaw performance monitoring to guide employees through career development.
  • Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition.
  • Trained, supervised and evaluated workers.

Treasurer

Bankstown Sports Club
01.2021 - 02.2024
  • Executed financial due diligence tasks on daily basis to maintain optimal company finances.
  • Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
  • Maximized year-end tax benefits by efficiently managing cash flows.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.

Education

Bachelor of Science - Mathematics

University of Sydney
Sydney, NSW
04.2020

Skills

  • Excellent Interpersonal communication
  • Data entry
  • Verbal and written communication
  • Excellent work ethic and work coordination
  • Critical thinking
  • Proficient at Microsoft Office (Excel, Word, Powerpoint, etc)
  • Adaptable
  • Strategic planning

References

Rhiannon Absalom

Service Manager at QBE

Email: rhiannon.absalom@qbe.com

PH: 0432 088 144

Sushma Sukumar

Technical Claims Officer at QBE

Email: sushma.sukumar@qbe.com

PH: 0403 490 221


Timeline

Claims Officer

QBE
02.2024 - Current

Responsible Gaming Officer

Bankstown Sports Club
06.2023 - 02.2024

Gaming Supervisor

Bankstown Sports Club
05.2022 - 02.2024

Treasurer

Bankstown Sports Club
01.2021 - 02.2024

Bachelor of Science - Mathematics

University of Sydney

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Allan Tran